Storage Facility Administrator / Property & Tenant Coordinator - Select Voicecom
(2025-06 - 2026-06)
- Managed tenant move-ins, vacates, enquiries, payments, and client records across multiple storage facilities, ensuring excellent customer service and accurate administration.
- Coordinated maintenance, contractor works, and tenant issue resolution, responding to enquiries and complaints within required timeframes.
- Monitored rental arrears, processed invoices and bond transactions, conducted audits, and supported occupancy and revenue growth targets while ensuring policy compliance.
Technical Support/Sales Representative - Virtual Staffing Solution
(2024-10 - 2025-03)
- Responsible for managing and overseeing the billing process to ensure accurate and timely invoicing. My role involved preparing, reviewing, and issuing invoices for services rendered.
- Provided technical support to customers, troubleshooting issues and offering clear, step-by-step guidance to resolve concerns, ensuring high customer satisfaction.
- Engaged with customers to identify their needs, recommended suitable products or services, and achieved sales targets by effectively upselling and cross-selling.
Customer Service Representative - Foundever
(2023-04 - 2023-09)
- Collaborated with team members and other departments to ensure comprehensive support and swift resolution of customer concerns.
- Demonstrated strong communication skills, problem-solving abilities, and a positive attitude in a fast-paced environment.
Customer Service Representative/Chat Support - Teleperformance
(2022-08 - 2023-02)
- Provided exceptional customer service via chat, addressing inquiries, resolving issues, and offering product or service information in a clear and courteous manner.
- Managed multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.
- Utilized company resources and knowledge base to troubleshoot and resolve customer problems, escalating complex issues to higher-level support as needed.
Data Encoder/Chat Support - Freight Process Outsourcing Solutions Inc.
(2020-03 - 2022-07)
- Provided exceptional customer service via chat, addressing inquiries, resolving issues, and offering product or service information in a clear and courteous manner.
