Mark Lei Letigio

Experienced Client Services & Operations Coordinator with a strong background in customer support, CRM management, administrative virtual assistance, and operational reporting. Adept at managing high-volume client communications, coordinating emergency and time-sensitive service requests, and maintaining accurate data tracking for business performance analysis. Recognized for professionalism, efficiency, and the ability to deliver exceptional client experiences while supporting daily operations in fast-paced remote environments.

Customer Service Agent (2023-02 – 2026-02)

• Assisted students and healthcare professionals with account, enrollment, and subscription concerns
• Delivered accurate solutions via phone and email support
• Processed subscription orders and tracked training packages for timely access
• Coordinated escalations to Client Service teams for faster resolution
• Maintained confidentiality through encrypted data handling
• Achieved consistently positive customer feedback and service ratings
• Recognized for reliability and performance consistency in meeting and exceeding KPIs, including response time, quality assurance, and customer satisfaction metrics.

Customer Care Representative / General Admin (2026-02 – Present)

• Acted as the primary point of contact for clients reporting emergency property damage incidents.
• Coordinated and dispatched licensed trades (plumbers, electricians, builders, restorers) to make properties safe and prevent further damage.
• Communicated with insurance companies and assessors to provide job details, documentation, and cost estimates for claims processing.
• Prepared and explained quotations, outlining scope of work and estimated repair costs to clients and insurers.
• Performed administrative support tasks including email handling, documentation, and coordination between clients, trades, and insurance providers.
• Managed and updated CRM systems, maintaining accurate job records, tracking case progress, and ensuring proper documentation of client interactions.

Sports Data Analyst (Part-Time VA (Remote) (2025-06 – 2026-03)

• Reviewed and validated rugby match data (tries, tackles, rucks, penalties)
• Ensured accuracy of event timelines and player performance records
• Annotated match plays to maintain structured datasets
• Improved data quality and reduced reporting inconsistencies
• Delivered actionable performance analytics for coaches and teams

Bachelor of Science in Computer Science – Negros Oriental State University (NORSU) (2023 – 2025)