Business Operations Manager (Embedded with Mad Realities via Athena) - Athena
(2026-05)
Lead cross-functional business operations across finance, HR, recruiting, legal administration, and executive operations.
- Manage end-to-end financial operations including payroll coordination, contractor payments, invoicing, accounts payable/receivable, reimbursements, and vendor management.
- Design and implement scalable workflows, SOPs, and operational systems using Notion, Airtable, Gusto, Ramp, and Google Workspace.
- Own onboarding and offboarding operations, provisioning access across company systems while ensuring compliance and smooth employee transitions.
- Coordinate legal documentation including contracts, offer letters, advisor agreements, NDAs, and vendor documentation through DocuSign.
- Support investor reporting, equity administration, insurance documentation, and compliance initiatives.
- Partner with executive leadership to improve operational efficiency, reduce costs, and support strategic business initiatives.
Executive Assistant, Embedded with Mad Realities - Athena
(2022-03 - 2026-05)
Supported executive leadership across finance, operations, HR, recruiting, and legal administration in a fast-paced startup environment.
- Managed payroll support, contractor onboarding, benefits administration, and access provisioning across multiple SaaS platforms.
- Built operational trackers, reporting systems, and process documentation that improved workflow visibility and execution.
- Coordinated recruiting operations including job postings, interview scheduling, applicant tracking, and onboarding.
- Managed client invoicing, CRM updates, accounts receivable follow-ups, and executive communications.
Quality Analyst / Customer Service Representative - Hinduja Global Solutions
(2017-05 - 2022-02)
- Evaluated customer interactions using client scorecards and coached agents on quality standards, process adherence, and missed opportunities.
- Coordinated alignment conversations among Operations, process teams, and clients, strengthening communication and follow-through.
- Provided accurate inbound support to healthcare providers and physical and mental health members regarding authorization requirements and status updates.
