Mark Mervin Cañada

Operations-minded Executive Assistant experienced in supporting executive leadership across finance, HR, recruiting, legal administration, and business operations in fast-paced remote environments. Known for clear communication, discretion, and dependable execution.

Business Operations Manager (Embedded with Mad Realities via Athena) - Athena

(2026-05)

Lead cross-functional business operations across finance, HR, recruiting, legal administration, and executive operations.

• Manage end-to-end financial operations including payroll coordination, contractor payments, invoicing, accounts payable/receivable, reimbursements, and vendor management.
• Design and implement scalable workflows, SOPs, and operational systems using Notion, Airtable, Gusto, Ramp, and Google Workspace.
• Own onboarding and offboarding operations, provisioning access across company systems while ensuring compliance and smooth employee transitions.
• Coordinate legal documentation including contracts, offer letters, advisor agreements, NDAs, and vendor documentation through DocuSign.
• Support investor reporting, equity administration, insurance documentation, and compliance initiatives.
• Partner with executive leadership to improve operational efficiency, reduce costs, and support strategic business initiatives.

Executive Assistant, Embedded with Mad Realities - Athena

(2022-03 - 2026-05)

Supported executive leadership across finance, operations, HR, recruiting, and legal administration in a fast-paced startup environment.

• Managed payroll support, contractor onboarding, benefits administration, and access provisioning across multiple SaaS platforms.
• Built operational trackers, reporting systems, and process documentation that improved workflow visibility and execution.
• Coordinated recruiting operations including job postings, interview scheduling, applicant tracking, and onboarding.
• Managed client invoicing, CRM updates, accounts receivable follow-ups, and executive communications.

Quality Analyst / Customer Service Representative - Hinduja Global Solutions

(2017-05 - 2022-02)

• Evaluated customer interactions using client scorecards and coached agents on quality standards, process adherence, and missed opportunities.
• Coordinated alignment conversations among Operations, process teams, and clients, strengthening communication and follow-through.
• Provided accurate inbound support to healthcare providers and physical and mental health members regarding authorization requirements and status updates.

Bachelor of Science - Business Administration, Major in Human Resources Development Management - Leon Guinto Memorial College (2013 - 2017)