Marlou Francisco

Results-driven Safety & Security Manager and Certified Safety & Security Practitioner (CSSP) with over 15 years of comprehensive experience leading physical security operations, Occupational Health & Safety (OSH) initiatives, crisis management, and regulatory compliance across luxury hospitality, healthcare, commercial real estate, and high-volume manufacturing sectors. Demonstrated track record in risk mitigation, emergency response leadership (ERT Chief), regulatory compliance (DOLE, BFP, DENR, PNP, CTPAT), integrated electronic security management (CCTV, Access Control, FDAS), and cross-functional team leadership. Adept at establishing robust emergency preparedness frameworks, overseeing operational budgets, and conducting high-stakes corporate investigations.

Safety & Security Manager - The Reef Island Resort Mactan - Lapu-Lapu City, Cebu

(2026-02)

• Strategically plan, implement, and direct all safety, security, crisis preparedness, and risk management programs across a multi-use luxury hotel resort and residential condominium development.
• Oversee 24/7 security operations, contract guard force management, post assignments, and standard operating procedure (SOP) deployment to safeguard guests, residents, personnel, and assets.
• Serve as Emergency Response Team (ERT) Chief, developing comprehensive Crisis Management and Business Continuity Plans (BCP) covering fire, active shooter, extreme weather, bomb threats, and medical emergencies.
• Lead workplace safety and environmental compliance efforts under DOLE (RA 11058), BFP regulations, and local government units; conduct ongoing HIRAC assessments and incident root-cause investigations.
• Direct the operational maintenance, data privacy compliance, and integrity of physical security systems, including multi-channel CCTV surveillance, automated Access Control, and FDAS networks.
• Formulate and manage the departmental operating and CAPEX budgets while acting as primary liaison to the Philippine National Police (PNP), Bureau of Fire Protection (BFP), and DRRMO.

Security Officer 2 - Chong Hua Hospital - Cebu City, Cebu

(2025-09 - 2026-02)

• Supervised daily high-security operations and personnel deployment to protect patients, medical staff, visitors, and critical healthcare assets in a multi-specialty medical facility.
• Managed strict access control and perimeter security protocols across high-risk zones, including Operating Rooms, ICU/NICU, Pharmacies, Cashiering, and Data Centers.
• Directed complex internal investigations into theft, patient disturbances, workplace violence, and breaches of protocol, maintaining legal chain of custody for evidence and CCTV documentation.
• Coordinated hospital-wide emergency response procedures ("Code White", active shooter, fire, hazardous material spill) in compliance with DOH and JCI accreditation standards.

Security Manager - Massadaz Security Consultants (Client: Juanito King & Sons Inc.) - Cebu City, Cebu

(2024-08 - 2025-08)

• Directed overall security operations across 3 major commercial and residential sites (1Nito Commercial Building, Avenir Condominium, Meridian Condominium).
• Custom-designed security frameworks for BPO tenants, high-density commercial spaces, and residential zones.
• Administered third-party security vendor contracts, evaluated Service Level Agreements (SLAs), and conducted routine physical security risk audits.
• Integrated modern surveillance, access control, and life safety technology to mitigate operational risks and unauthorized access.

Safety & Security Unit Head - Allegiant Regional Care (ARC) Hospitals Inc. - Lapu-Lapu City, Cebu

(2024-01 - 2024-07)

• Governed institutional OSH programs, ensuring statutory compliance with DOLE (AEDR, RSHO, WAIR reports) and BFP (Fire Safety Inspection Certificates - FSIC, FSMR).
• Established and chaired the Workplace Safety and Health Committee, executing company-wide safety orientations, hazard controls, and bi-annual emergency evacuation drills.
• Managed contract compliance and service level agreements (SLAs) for security guard services.

Safety Specialist / Safety & Security Lead - Filinvest - IL Corso Lifemalls - Cebu City, Cebu

(2022-10 - 2024-01)

• Executed daily EHS operations, safety walk-throughs, and facility audits to eliminate workplace hazards and reduce third-party liability claims for mall tenants and visitors.
• Directed the emergency preparedness plan for IL Corso Mall, managing BFP, NTC radio communications permitting, and local municipal regulatory approvals.
• Prepared purchase requisitions, Terms of Reference (TOR), and departmental operating budgets for CAPEX projects and security vendor contracts.

Environmental Health, Safety & Security (EHSS) Officer - Cebu Belmont Inc. - Cebu City, Cebu

(2020-10 - 2022-10)

• Formulated physical, information, and personnel security guidelines across corporate facilities and logistical operations.
• Monitored environmental and health compliance standards governed by DOLE and DENR; facilitated regular hazard assessments and emergency response team drills.

Safety & Security Officer - Timex Philippines Inc. - Lapu-Lapu City, Cebu

(2014-10 - 2020-03)

• Maintained plant-wide security, asset protection, and safety protocols for a large-scale manufacturing facility.
• Aligned facility security standards to maintain CTPAT Tier II Certification for international supply chain compliance.
• Managed agency guard force contracts, conducted internal criminal/misconduct investigations, oversaw motorpool logistics, and provided VIP security escorts.
• Served as ERT Chief, liaising directly with PEZA Police, BFP, PNP, PNRC, and ERUF.

Customer Relations Officer / Operations Supervisor - SS7 Security Service Corp.

(2013-01 - 2014-12)

Detachment Commander - TGU Tower - Innoland Development Corp.

(2012-01 - 2013-12)

Security Admin Assistant / CCTV Operator / Detachment Commander - Imperial Palace Water-park Resort & Spa

(2010-01 - 2012-12)

Shift In-Charge / Security Admin Assistant - Technological University of the Philippines

(2006-01 - 2010-12)

Bachelor of Science - Agriculture (Major in Animal Science) - Western Mindanao State University (1999-01 - 2003-12)