Maru Amores

Dedicated specialist with a track record of accuracy and process improvement seeking an Insurance Verification position. I aim to apply my expertise in benefits coordination and payer requirements to streamline the authorization process, reduce administrative errors, and enhance the financial health of the organization.

Customer Service Representative at Startek (2021-01 – 2023-12)

Works under TELCO US account- T-Mobile that handles Mobile Number Portability, we make sure that customer phone number is proper migrated from different carrier to T-Mobile

• Works under TELCO US account- T-Mobile that handles Mobile Number Portability
• Ensured proper migration of customer phone numbers from different carriers to T-Mobile
• Certified Mentor that handle new hire and help with the process

Customer Service Representative at Telus (2023-01 – 2024-12)

Works under TELCO Canadian account that handles billing and mobile services, we handled retention account to keep the customer with TELUS and provide great service.

• Handled TELCO Canadian account for billing and mobile services
• Managed retention account to keep customers with TELUS
• Provided exceptional customer service

Insurance Verification Representative at R1 RCM Inc. (2024-01 – Present)

We handle outbound call to patients where we reach out to patient and provider to verify insurance information for upcoming appointment. We also reaches out to payor to verify coverage and eligibility, and we secure authorization for the patient's upcoming appointment.

• Handle outbound calls to patients to verify insurance information for upcoming appointments
• Reach out to patients and providers to verify insurance details
• Contact payors to verify coverage and eligibility
• Secure authorization for patients' upcoming appointments

Bachelor of Secondary Education in Social Studies (2022-01 – 2024-12)