Marvel Matias

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

OFW-Domestic Helper - Singapore - Singapore

(2023-01 - 2025-12)

Maintained commitment to professional responsibilities in an international setting, demonstrating high adaptability, independence, and strong cross-cultural communication skills.

Customer Experience Agent - ALORICA - Makati City

(2021-01 - 2023-12)

• Managed high-volume customer inquiries, complaints, and service issues across multiple channels, consistently resolving complex situations to maintain excellent customer satisfaction scores.

Customer Service Representative - Teleperformance - Makati City

(2019-01 - 2020-12)

• Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.

Customer Service Representative - ALORICA - Makati City

(2018-01 - 2019-12)

• Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.

Store Manager - MINISTOP CONVENIENCE STORE - Makati City

(2017-01 - 2018-12)

• Oversaw all daily store operations, including inventory management, cash handling, scheduling, and ensuring a high standard of merchandise presentation.

OFW-Domestic Helper - Lebanon - Lebanon

(2010-01 - 2016-12)

Demonstrated long-term commitment and resilience in handling professional duties abroad.

Sales Representative - FRANK'S BURGERS - Cagayan Valley

(2008-01 - 2010-12)

• Focused on direct customer interaction and sales, contributing to overall revenue growth.

Bachelor of Arts - Political Science - Cagayan State University (2005-01 - 2007-12)