Mary Jenneth Duran

Reliable, self-motivated, and always eager to take on new challenges that expand my skills. I bring a proactive approach to learning new processes quickly, making me ready to adapt and contribute effectively to any office support role.

Customer Representatives - E-commerce Account - Concentrix

(2026-02 - 2026-06)

• Handled a high volume of daily buyer inquiries via chat and email regarding orders, payments, refunds, and shipping issues.
• Resolved customer complaints quickly and professionally, maintaining high satisfaction ratings.
• Coordinated with logistics and delivery partners to track down missing shipments and resolve delivery issues.

Customer Representative - Healthcare Account - EVERISE

(2025-09 - 2026-01)

• Assisted Medicare beneficiaries with their Part D prescription drug plans, answering inquiries regarding drug coverage, co-pays, and pharmacies.
• Guided elderly beneficiaries step-by-step through enrollment processes, plan benefits, and mail-order pharmacy setups.

Customer Service Specialist - Gaming Account - AB LEISURE EXPONENT, INC.

(2024-07 - 2025-09)

• Processed and troubleshot customer deposit and withdrawal transactions, resolving payment discrepancies quickly and accurately.
• Assisted users in completing their Know Your Customer (KYC) verification by reviewing and validating identification documents to prevent fraud.

Customer Representative - Financial Account - ALORICA

(2024-04 - 2024-07)

• Handled high-volume daily transactions, processed credit card payments, and accurately managed balance transfers.
• Resolved cardholder inquiries regarding credit card activations, billing disputes, credit limits, interest rates, and fee reversals.

Bachelor of Technology and Livelihood Education - Home Economics - BOHOL ISLAND STATE UNIVERSITY (2018 - 2022)

Highschool graduate - Home Economic - KATIPUNAN NATIONAL HIGHSCHOOL (2012 - 2018)