Mary Joy

Experienced in customer-focused service environments with expertise in issue resolution, accurate documentation, and delivering efficient support. Skilled in communication, problem-solving, and teamwork, with a strong commitment to providing exceptional service and contributing to organizational success.

Voice – Telco Account at Concentrix (2022-07 – 2022-11)

• Managed inbound calls, providing exceptional support to customers regarding billing inquiries, service issues, and account troubleshooting.

Customer Care Specialist – Chat Support Telco at Continuum Global Solutions (2022-03 – 2024-07)

• Facilitated real-time chat support, efficiently addressing customer concerns and meticulously documenting interactions to ensure service quality.

Back Office – Healthcare Account at Supportware Philippines Inc. (2024-09 – 2026-04)

• Executed healthcare referrals as a referral indexer, assuring accuracy, maintaining confidentiality, and demonstrating keen attention to detail.

– Canjulao Elementary School (2010 – 2016)

– Babag National High School (2016 – 2020)

– Asian Learning Center (2020 – 2022)

BS in Tourism Management – Lapu-Lapu City College (2025)