Mary Rose Amigable

Provided technical support for Ciena 6500, 6500 RLS, and Waveserver optical networking products, troubleshooting issues and assisting global customers. Ensured SLO compliance by prioritizing cases, providing timely updates, and driving issue resolution. Supported customer maintenance activities, software upgrades, and hardware replacements while minimizing service disruptions.

Global Technical Support - Ciena (Asia) Limited, Philippine Branch

(2024-01)

• Provided technical support for Ciena 6500, 6500 RLS, and Waveserver optical networking products, troubleshooting issues and assisting global customers.
• Ensured SLO compliance by prioritizing cases, providing timely updates, and driving issue resolution.
• Supported customer maintenance activities, software upgrades, and hardware replacements while minimizing service disruptions.
• Developed and maintained technical documentation and knowledge base articles to support troubleshooting and knowledge sharing.

Software Engineer - Accenture, Inc.

(2021-03 - 2022-07)

• Collaborated with cross-functional teams in Agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to deliver high-quality software on schedule.
• Developed, migrated, and maintained web-based applications using Angular, C#, and SQL, implementing new features, resolving defects, and improving application performance and reliability.
• Managed and tracked development tasks using Azure Boards, coordinating work items, monitoring sprint progress, and collaborating with team members to ensure timely project delivery.

Bachelor of Science - Electronics Engineering - Polytechnic University of the Philippines (2015-06 - 2020-09)