Matthew James Miranda

Detail-oriented Billing Senior Associate with over 6 years of experience in billing operations, accounts receivable, invoice processing, client account management, and financial reconciliation. Skilled in billing systems, dispute resolution, financial reporting, and process improvement, with strong experience using Oracle, SAP, QuickBooks, Xero, ServiceNow, and CRM Dynamics 365. Proven ability to ensure billing accuracy, resolve client queries, and support operational efficiency in fast-paced environments.

Billing Senior Associate - IWG - International Workplace Group

(2020-02)

• Managed end-to-end billing operations for IT Network and Telephony services, including auditing service tickets, validating billable charges, processing invoices, credits, and billing adjustments.
• Oversaw client billing agreements, recurring charges, renewals, office moves, and account updates while ensuring billing accuracy and timely month-end invoicing.
• Handled invoice reconciliation, dispute resolution, and billing inquiries from clients and internal teams.
• Generated billing reports for management, maintained organized billing documentation, implemented reporting structure changes, performed quality assurance audits on processed transactions, and trained new team members on billing workflows and procedures.

Accounting Receivable Associate - Regus Service Centre PH

(2018-12 - 2020-02)

• Handled accounts receivable functions including invoice preparation, payment application, account follow-up, and billing issue resolution.
• Reconciled financial transactions, prepared financial reports, and maintained accurate accounting records to support efficient billing operations and cash flow management.

Senior KYC Analyst - ING Business Shared Services

(2017-08 - 2018-11)

• Supervised daily operations of KYC analysts, ensuring compliance with AML/KYC standards, accurate file validation, and timely achievement of team goals.
• Managed client inquiries, assessed AML risks, escalated compliance issues, and maintained confidential client records while coordinating with internal stakeholders to support regulatory and operational requirements.

Administrative Aide I - LGU - Municipal Government of Pateros

(2014-04 - 2017-07)

• Supervised daily operations of KYC analysts, ensuring compliance with AML/KYC standards, accurate file validation, and timely achievement of team goals.
• Managed client inquiries, assessed AML risks, escalated compliance issues, and maintained confidential client records while coordinating with internal stakeholders to support regulatory and operational requirements.

Bachelor of Business in Information Technology - Information Technology (2017-08)

Short Course - 2yr Program - Computer Science (2015-04)