Mauglebur L. Madera

Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel Excellent communication and leadership skills. Organizational, time-management and decision-making skills. Degree in Management or training in team leading is a plus. Organized and methodical professional with a disciplined and detail-oriented approach.

Advertising Manager - Retail You Up - Direct Client

(2024-08)

• Campaign Strategy Development
• Performance Monitoring and Optimization
• Mentorship of New Hires
• Strategies to develop higher sales
• Coupons and Pricing

Advertising Specialist - My Amazon Guy - Amazon Agency

(2024-01 - 2024-08)

• Campaign Strategy Development
• Performance Monitoring and Optimization
• Mentorship of New Hires

Google Ads Account Manager - Concentrix - Glorietta 5, Ayala Ave, Makati, 1200 Metro Manila

(2023-04 - 2023-12)

• Builds Campaigns for Business Owners
• Campaign Optimization and Recommendation

Team Leader – American Express - HGS - 20th Floor HGS Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City

(2021-09 - 2023-04)

• Handles US financial accounts
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members by setting a good example and engaging them to achieve goals
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

American Express Customer Care Professional - HGS - 20th Floor HGS Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, corner Ortigas Ave, Quezon City

(2010-05 - 2021-08)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing upgrades, cross sells and other requests.
• Communicating and coordinating with colleagues as necessary.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Pitney Bowes Customer Service Representative - Sitel - 32nd Floor Cyber One Building #11 Eastwood Avenue, Eastwood City Cyberpark Quezon

(2008-06 - 2010-04)

• Manage large amounts of incoming phone calls
• Processing orders, forms, applications, and requests.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Handles business accounts in a professional manner
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

BS Computer Engineering - Computer Engineering - Rizal Technological University (2001 - 2006)

Secondary Education - Rizal Technological University (1997 - 2001)

Elementary Education - Plainview Elementary School (1991 - 1997)