Client Solutions Expert Team Manager at Lendigroup (2024-11 – 2026-03)
- Managing of Client Solutions Experts who are liaising with customers, lenders and the relevant teams in the customer function to ensure that loan applicants are submitted, approved and proceed to settlement.
- Work on strategies to meet target provided every month.
- Assigning and offering Client services to selected performing brokers.
- Gathering monthly feedback from customers in the program to improve service.
Client Solutions Associate Team Leader at Lendigroup (2022-10 – 2024-11)
- Monitor the team toward their success
- Mentor the team on best practices and implement training.
- Build good working relationships with stakeholders.
Client Solutions Associate at Lendigroup (2022-03 – 2022-10)
- Assigned to do follow-ups on lenders and/or outgoing financial institution for updates.
- Responsible for keeping brokers and Experts updated on the status of the file
- Tasked to make sure to get all details or documents required for settlement.
Customer Service Representative at Concentrix (2018-01 – 2022-02)
- Assisting customer's application (checking status of applications, advising and checking documents, escalating application to right department).
- Receiving request from Brokers to amend customer account (e.g fixing loan amount variable interest rate, following up disburse request, current repayments).
