Mayelle Duclayan

Experienced Technical Support and Customer Service professional skilled in troubleshooting hardware, software, and network issues across diverse platforms. Strong communicator with a customer-first approach, known for delivering clear technical guidance, improving resolution times, and maintaining high customer satisfaction in fast-paced environments

Customer Care Representative - Alorica Teleservices Inc

(2022-04 - 2023-10)

• Answer inbound calls from customers regarding credit card accounts, transactions, billing, rewards, and other inquiries.
• Provide clear explanations of credit card terms, fees, interest rates, and rewards programs.
• Assist customers with resolving issues related to billing discrepancies, payment processing, or transaction disputes and help customers with lost or stolen cards, including issuing replacements and securing accounts.

Technical Support Representative - Valor Global Inc.

(2023-10 - 2025-01)

• Provide technical assistance for small businesses and customers experiencing issues with their home security systems, guiding them through diagnostic procedures as needed.
• Educate customers about system features, including remote access, monitoring options, and emergency protocols.

Customer Support Representative - AFNI Philippines

(2025-02 - 2025-12)

• Provided support to business and corporate telecom clients, including account setup, billing inquiries, and service adjustments.
• Handled Tier 1 troubleshooting for network and device issues, ensuring timely resolution and customer satisfaction.
• Guided customers through online account portals, device activations, and usage monitoring tools
• Processed service upgrades, plan changes, and device replacements while maintaining data accuracy.

Technical- Sales Representative - ASURION

(2026-01 - 2026-05)

• Provide technical support via phone, or remote access tools
• Troubleshoot system errors and guide users through step-by-step solutions
• Escalate complex technical problems to higher-level support teams when necessary
• Monitor and document support tickets, ensuring timely resolution and follow-up
• Educate users on system functionality, best practices, and preventive maintenance
• Maintain high customer satisfaction by delivering professional and efficient support

VA - Appointment setter - DIRECT CLIENT

(2026-01 - 2026-08)

• Started as a Part-Time DM Opener, managing lead conversations and automated outreach through ManyChat, and was promoted to Full-Time DM Setter, handling both inbound DMs and cold calling for a high-ticket YouTube Animation Mentorship program.
• Consistently booked 5–7 qualified appointments per day, contributing to $18,000–$32,000 in weekly revenue through effective lead qualification, follow-up, and appointment setting.

Bachelor of Science - Business Administration major in Marketing Management - Polytechnic University of the Philippines - San Pedro Campus (2015-06 - 2016-03)