Mayrose Povadora

Experience supporting operations, data workflows, risk analysis, and API integration tasks. Familiar with working on structured data using Excel, JSON, XML, and XSLT, with strong focus on data accuracy and issue resolution.

Associate API Integration Specialist at Zywave, Inc. (2025-05 – Present)

Work on API integrations for insurance carrier quoting systems used by brokers.

• Use JSON, XML, and XSLT to process and transform data between systems.
• Build and update API requests and responses for different insurance carriers.
• Handle Jira tickets for fixes, updates, and support tasks.
• Fix issues related to data and API connections to make sure quotes work correctly.
• Assist in setting up new carrier integrations.
• Test and check API results to make sure data is correct.

Data Entry Specialist at Zywave, Inc. (2024-04 – 2025-05)

Process medical insurance enrollment forms from clients.

• Use Excel tools and formulas to calculate and organize insurance benefits.
• Check and verify insurance plan details for accuracy.
• Review data before uploading into the system.
• Upload completed insurance plan data into internal tools.

Risk Analyst at Interactech Solutions Inc. – QBE (2023-12 – 2024-03)

Check player background and identity to detect possible fraud or risk.

• Review betting activity to find suspicious behavior.
• Monitor risk levels of players and report issues.
• Verify withdrawals follow company rules.
• Report suspicious cases to supervisors.

Sari-Sari Store Operations (Family Business) at Recodo (2020-08 – 2023-11)

Helped run a small family store.

• Managed sales, inventory, and customer service.
• Handled cash and restocking of products.

Business Process Delivery Associate (Medical) at Accenture, Inc. (2017-06 – 2020-08)

Processed medical insurance data to create booklets using Exceed system.

• Used system tools to generate insurance benefits based on client requirements.
• Checked and corrected data to make sure benefits are accurate.
• Used Excel and internal tools for support tasks.
• Reviewed output for quality and accuracy.

Customer Care Specialist at Concentrix (2016-10 – 2016-11)

Helped customers with lost package concerns.

• Provided updates and resolved simple issues.
• Assisted customers with inquiries and concerns.

Bachelors of Science in Information Technology – STI College Zamboanga (2012-06 – 2016-05)