Mel Bonhayag

Organized and hardworking professional with experience in logistics, purchasing, operations, and administrative support. Skilled in order processing, shipment tracking, supplier coordination, inventory monitoring, scheduling, and customer service. Experienced in handling documents, phone calls, appointments, and staff coordination.

Able to multitask, communicate well with clients and suppliers, and work under pressure. Looking to use my experience and skills to help the companies daily operations.

Branch Operations Lead - Bruno's Services Corporation

(2023-01 - 2026-04)

• Managed daily branch operations including opening and closing procedures, cashiering, bank deposits, customer service, reports/documentation, phone handling, and appointment scheduling.
• Supervised 23 staff members, prepared work schedules, monitored inventory and supplies, and handled supply requisition, order tracking, and operational coordination.
• Served as the branch's main point of contact for operational concerns and handled business permit renewal for Muntinlupa and Las Piñas branches.

Branch Manager - Bruno's Services Corporation

(2019-03 - 2022-01)

• Managed and supervised 6 branches with more than 100 staff members, ensuring smooth daily operations and proper coordination among branches.
• Reviewed sales reports, checked completeness of attachments, verified on-time bank deposits, monitored inventory and supplies consumption, and approved supply requisitions to avoid overage and operational issues.
• Handled unresolved customer complaints, employee scheduling, monthly branch meetings and huddles, memo cascading, monitoring of absences, issuance of NTE/NOB when needed, branch maintenance coordination, aircon cleaning schedules, DTR downloading/signing, and HRIS approvals.

Front Desk Officer - Bruno's Services Corporation

(2014-11 - 2019-02)

• Managed daily branch operations including opening and closing procedures, cashiering, bank deposits, customer service, reports and documentation, phone handling, and appointment scheduling.
• Supervised 14 staff members, prepared work schedules, monitored inventory and supplies, handled supply requisitions and order tracking, and ensured smooth daily branch operations.
• Served as the branch's main point of contact for operational concerns and successfully handled business permit renewal for Muntinlupa and Las Piñas branches.

Purchasing and Logistics Officer - Bruno's Services Corporation

(2003-03 - 2010-05)

• Managed purchasing and logistics operations including placing orders, booking deliveries, tracking shipments, supplier coordination, negotiation, and inventory and supplies monitoring.
• Processed supplier invoices, prepared billing documents and payment requests for check processing, and handled document filing and records management.
• Answered incoming calls and assisted with administrative and government-related transactions including SSS, PhilHealth, Pag-IBIG remittances, and BIR submissions.

Bachelor of Science - Commerce - Management - University of Cebu (2001-03)