Melanie Ojenal

A highly responsible and disciplined professional, driven by ambition and a strong work ethic. Possessing excellent communication skills and the ability to manage resources effectively. Seeking an entry-level position to apply and contribute my knowledge and skills to the organization.

Internship - Live Life Tours Corporation

(2025-02 - 2025-05)

• Provided administrative and clerical support across walk-in, email, phone, and Facebook/Messenger, routing client inquiries to the appropriate process for flight booking, rebooking, or cancellation.
• Encoded and updated client and transaction data in the Via ticketing and reservation system, issuing tickets and receipts upon booking confirmation while maintaining accurate records.
• Reviewed visa-processing documents for completeness and flagged outstanding requirements, supporting accurate recordkeeping and timely client follow-up.
• Coordinated with airline partners to process booking changes and resolve client complaints.
• Managed end-to-end booking coordination for flights, hotel accommodations, and 2GO ferry travel, and assembled client itineraries combining multiple travel components.
• Monitored office supply inventory and prepared order requests when stock levels were low.
• Handled cash fund reconciliation and bank deposits, and packed and processed outbound/inbound deliveries with accurate receipt documentation.
• Prepared and submitted daily sales transaction reports, consolidating booking and payment data for management review.

Event Planning Management - Technical Education and Skills Development Authority (TESDA)

(2024-02)

• Prepared comprehensive event proposals and detailed operational plans.

Event Organizer - Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST)

(2024-02)

• Coordinated and supervised technical and logistical teams to support the planning and execution of an institutional event, ensuring tasks were completed on schedule.

Bachelor of Science - Tourism Management (BSTM) - Eulogio "Amang" Rodriguez Institute of Science and Technology (EARIST) (2021 - 2025)

Senior High School - Accountancy, Business, and Management (ABM) - Manila Central University (2019 - 2021)