Meliza Biado

Managing Inbox, Fax and Calendars New Business Quoting / Remarketing Employee Benefits - Medical, Dental, Vision, Life, AD&D, STD, LTD

Virtual Assistant - Employee Benefits, Personal Lines and Commercial Lines Insurance - Community Insurance Partners (Former Clevenger Insurance Agency dba Asset Superheroes Inc.) - 525 E Center st, Warsaw, IN, USA, 46580

(2019-07 - 2026-08)

• Managing Inbox, Fax and Calendars
• New Business Quoting / Remarketing
• Employee Benefits - Medical, Dental, Vision, Life, AD&D, STD, LTD
• Personal Lines - Home, Dwelling Fire, Mobile Home, Auto, Motorcycle, Boat/Watercraft, Flood, Umbrella, Travel Insurance
• Commercial Lines - Commercial Property, General Liability, Inland Marine, Commercial Auto/Garage, Commercial Umbrella/Excess Liability, Worker's Compensation, Builder's Risk, Cyberliability, D&O, EPLI, Liquior Liability, Farm, Bonds
• Renewals (Loss Runs, SOV, Schedule)
• Retention Calls
• Policy Changes/Endorsements
• Proof of Insurance - Auto ID's, COIs, EPIs
• Claims
• Billing (Inquiry, Invoicing, Processing Payment, Payment Reminders)
• Cancellations
• Data Entry and Documentation on AMS (Applied EPIC)
• Reports and Analytics
• Research
• Business Process Improvement
• Email, Internet and Social Media Marketing (Hubspot, LinkedIn, Facebook, Instagram, Twitter, Pinterest, Youtube)
• Photo and Video Editing for Marketing Flyers and Ads
• Podcast Editing
• Simple Web Designs and Blogs

Corporate HR - Worker's Compensation and Leaves Administration Analyst - Alorica (Former Expert Global Solutions/NCO/APAC) - 7/F ELJ Communications Center ABS-CBN Compound, Mother Ignacia Ave, Quezon City, Philippines, 1100

(2014-11 - 2019-05)

• Administer employee leave and accommodation programs, including leave of absence, return-to-work, workplace accommodations, and disability claims.
• Advise managers, employees, and HR on company policies, procedures, and legal compliance related to leave, accommodations, workers' compensation, and workplace safety.
• Manage workers' compensation claims by investigating workplace injuries/illnesses, filing claims promptly, coordinating with insurers and legal counsel, and overseeing claims through closure.
• Ensure compliance with key employment and safety regulations, including FMLA, ADA, HIPAA, USERRA, Workers' Compensation laws, and OSHA.
• Partner with HR, Benefits, Payroll, management, legal counsel, insurers, and third-party vendors to ensure consistent program administration.
• Identify workplace safety risks/exposures and recommend corrective actions.
• Conduct ongoing research and education to stay current on employment laws, regulations, policies, and safety requirements.
• Provide daily consultation and support to employees, managers, and internal teams regarding leave, accommodations, claims, and safety matters.

Customer Service Representative (CSR) / Technical Support / Collections - Alorica (Former Expert Global Solutions/NCO/APAC) - 7/F ELJ Communications Center ABS-CBN Compound, Mother Ignacia Ave, Quezon City, Philippines, 1100

(2011-11 - 2014-11)

Clearwire Universal - November 7, 2011 – November 16, 2013 (2 yrs); Sprint CFS - November 17, 2013 – November 29, 2014 (1 yr)

• Handle inbound customer calls and resolve questions, complaints, and service requests.
• Provide product/service information, including pricing and delivery details, and process customer orders.
• Verify and update customer information, account details, purchases, and feedback in computer systems.
• Determine and communicate appropriate solutions, escalating issues to the correct department when necessary.
• Follow up on customer requests and ensure agreed-upon actions are completed.
• Document customer interactions accurately to maintain updated account histories.
• Educate customers and promote/sell products or services when appropriate.
• Ensure customer satisfaction by confirming issues are resolved and identifying additional service needs.

Bachelor of Science - Nursing - Laguna College (2007 - 2011)