Melquisedec Abrica

Dedicated and adaptable professional with a strong foundation in education, technology, and customer service. Experienced in teaching, IT troubleshooting, and client support, with proven ability to manage classrooms, deliver engaging lessons, and resolve technical issues efficiently. Skilled in balancing multiple responsibilities while maintaining a high standard of service and professionalism.

Passionate about continuous learning, fostering student growth, and leveraging technical expertise to solve real-world challenges.

Customer Service Associate at E-Commerce Brand (2024-12 – 2025-06)

• Assisted customers with product inquiries, order placements, and shipment tracking through online platforms.
• Resolved complaints and concerns by providing timely and accurate solutions to enhance customer satisfaction.
• Processed transactions, refunds, and exchanges while maintaining accuracy and professionalism.
• Communicated effectively with customers and coordinated with logistics teams to ensure on-time deliveries.
• Maintained records of customer interactions and feedback to support process improvements.

Customer Service - Travel Consultant I at QANTAS (2025-06 – 2026-06)

• Managed end-to-end flight bookings, including processing new reservations, processing cancellations, and executing complex route modifications for travelers.
• Conducted outbound calls to proactively assist passengers with itinerary updates, travel inquiries, and personalized support.
• Utilized the Amadeus global distribution system (GDS) efficiently for creating, amending, and cancelling passenger bookings with high accuracy.
• Navigated Salesforce CRM as a primary guide and knowledge base to deliver accurate information and ensure adherence to airline policies.
• Resolved general booking concerns by providing timely solutions to enhance the overall travel experience and customer satisfaction.

Provincial Skills Competition – 2nd Place at RTC 7 TESDA (2023-10 – 2023-10)

• Designed and implemented structured cabling systems that met competition guidelines and technical standards.
• Troubleshot connectivity issues under strict time constraints, applying critical thinking and technical expertise.
• Collaborated with team members to complete tasks efficiently while adhering to competition rules.
• Applied structured cabling methods and industry practices to ensure high-quality installations.
• Demonstrated adaptability, resilience, and technical proficiency in a competitive environment.

Freelance Technician at Home Service (2021-09 – Present)

• Diagnosed, repaired, and optimized desktop and laptop systems for both hardware and software issues.
• Installed and configured operating systems, applications, and networks to meet client requirements.
• Delivered on-site technical support, explaining technical solutions to clients in a clear and understandable way.
• Managed client schedules, service requests, and follow-ups to ensure timely completion and customer satisfaction.
• Provided preventive maintenance and system upgrades to extend device performance and reliability.

Teaching Intern at Pardo Elementary School (2025-01 – 2025-04)

• Designed, prepared, and delivered lesson plans aligned with curriculum standards to support student learning objectives.
• Facilitated classroom discussions, group activities, and interactive exercises to promote engagement and critical thinking.
• Assessed student performance through assignments, quizzes, and participation, providing constructive feedback to improve learning outcomes.
• Maintained a positive and respectful classroom environment, ensuring students felt motivated and supported.
• Collaborated with supervising teachers to evaluate teaching strategies and enhance instructional delivery.

Observer (Field Study) at Pardo Elementary School (2024-09 – 2024-12)

• Assisted teachers in managing classroom activities, group work, and learning transitions to ensure smooth instruction.
• Prepared instructional materials, visual aids, and handouts to reinforce lesson concepts.
• Observed teaching practices, classroom management techniques, and student behavior to gain insights into effective pedagogy.
• Monitored and supported students during academic tasks, breaks, and transitions to maintain order and safety.
• Documented classroom activities and reflected on strategies for professional growth in teaching.

Bachelor of Elementary Education in Elementary Education – Cebu Technological University, Philippines (2025)