Merchi Ang

Detail-oriented professional with internship experience in OCR support, document verification, administrative operations, and customer support at Smile API. Skilled in handling verification workflows, email and SMS support, documentation management, and process compliance. Strong organizational, communication, and problem-solving skills in fast-paced environments.

OCR Assistant Intern - Smile API

(2026-01)

• Assisted with OCR verification workflows and document review processes.
• Handled customer follow-ups through email and SMS support channels.
• Maintained accurate records and ensured compliance with operational procedures.
• Supported onboarding and administrative tasks in a fast-paced environment.

General Virtual Assistant - Virtualahan Inc

(2025-10 - 2025-12)

• Managed calendars, emails, and remote administrative operations.
• Increased lead generation by over 30% through accurate outreach and lead validation.
• Supported digital organization and content management tasks.

Fiesta Airways - Davao City

(2021-08 - 2024-12)

• Maintained workflow efficiency and equipment reliability.
• Ensured compliance with safety and quality standards.
• Applied troubleshooting and analytical skills to resolve operational issues.

Associate - Aircraft Maintenance Technology - Mats College of Technology (2021)