Merian Badilla

Dynamic, results-driven, and sales-focused Management Professional with over 5 years of proven experience leading operations in high-volume retail and customer service environments. Holds a degree in Marketing, combining strategic promotional skills with strong operational execution to drive business growth, maximize branch profitability, and ensure an exceptional client experience. Adept at team leadership, inventory control, backend administrative reporting, and maintaining high service standards—ideal for driving the success of Executive Optical.

Assistant Store Operations Manager - Far East Noble House Inc. (Gaisano Grand Calbayog) - Calbayog, Philippines

(2020-03 - 2022-09)

• Oversaw daily department store floor operations, ensuring seamless visual merchandising, high inventory accuracy, and an inviting shopping environment.
• Directed, coached, and upskilled team members with a focus on clear communication, service standards, and product knowledge to drive floor sales.
• Managed detailed backend administrative reporting and data entry, maintaining 100% accuracy in financial and operational documentation.

Assistant Restaurant Manager - Jollibee Catarman - Catarman, Philippines

(2016-10 - 2020-01)

• Supervised a large cross-functional team in a fast-paced, high-pressure environment, consistently meeting strict brand service speed and quality targets.
• Handled diverse customer personality types with patience, empathy, and professional conflict-resolution skills, ensuring a premium experience for every guest.
• Collaborated on daily and monthly sales goals, food safety compliance, and cost-control measures to maximize store profitability.
• Store opening/closing procedures, and standard operating procedures (SOP) compliance.
• Promotional execution, upselling premium products, and meeting revenue KPIs.
• Staff scheduling, performance monitoring, coaching, and fostering a collaborative team environment.
• Client relationship building, resolving complex patient/customer inquiries, and maintaining high satisfaction metrics.
• Backend documentation, inventory monitoring, reporting, and data entry.

Degree - Marketing