Michael Angelo Blancaflor

Experienced Production Manager, Shift Supervisor, and Customer Service Representative with a strong background in customer service, operations management, retail, and the food and beverage industry both locally and internationally. Skilled in team leadership, problem-solving, customer relations, and quality assurance. Proven ability to work in fast-paced environments while maintaining professionalism, efficiency, and high service standards.

Adaptable, hardworking, and eager to contribute expertise to a dynamic organization.

Customer Service Representative - T-Mobile for Business

(2025-12 - 2026-05)

• Assisted business customers with account inquiries, billing concerns, and technical support.
• Provided excellent customer service while handling high-volume calls and resolving issues efficiently.
• Maintained customer satisfaction through effective communication and problem-solving.
• Followed company policies, procedures, and quality standards in every interaction.

Picker / Packer - S&R Membership Shopping - Parañaque City

(2024-08 - 2025-11)

• Fulfilled customer orders accurately and efficiently.
• Packed items securely following company standards and shipping regulations.
• Maintained organized inventory handling and timely order processing.

Manager - EMAB'S Coffee Shop - Tabaco City, Albay

(2021-07 - 2024-01)

• Managed daily kitchen operations and sales.
• Created new products and oversaw marketing initiatives.
• Handled inventory management and supplier coordination.
• Supervised staff performance and ensured quality customer service.

Production Manager - MPTR Online Store (Lazada & Shopee) - Makati City

(2021-04 - 2021-12)

• Oversaw production processes and planned schedules.
• Implemented operational improvements and supervised staff performance.
• Estimated costs, prepared budgets, and maintained product quality.

Shift In-Charge (Manager) - Pronto (Starbucks) - Emirates National Oil Company (ENOC), Dubai, UAE

(2015-09 - 2020-10)

• Delivered customer service in a fast-paced retail environment.
• Assisted in food preparation, cashiering, and store operations.
• Maintained compliance with health and safety standards.
• Supervised staff schedules and ensured product quality.
• Prepared reports and coordinated daily shift operations.
• Assisted in coffee-making, baking, and customer service.

Barista - Figaro Coffee Company - Malate, Manila

(2012-07 - 2012-08)

• Prepared coffee, baked goods, and made-to-order sandwiches.
• Assisted in customer service and sales.

Service Crew - Mister Donut - Tabaco City

(2011-05 - 2011-08)

• Handled cashiering, food preparation, and customer service.

Vocational - Food & Beverage Services - Centre for Advanced Training (2011-09 - 2012-06) Taguig City

Secondary Education - Tabaco National High School (2007 - 2011) Tabaco City

Primary Education - Bantayan Elementary School (2001 - 2007) Tabaco City