Miggi Jafet Relato

Dedicated Site Reliability Engineer with extensive experience in infrastructure automation, incident management, and observability solutions across AWS and hybrid cloud environments. Demonstrated expertise in troubleshooting complex system issues and optimizing operational workflows through automation. Passionate about leveraging new technologies and collaborating with cross-functional teams to enhance system reliability and performance.

Site Reliability Engineer at Trend Micro (2025-07 – Present)

• Independently orchestrated the resolution of over five critical P0 incidents, ensuring prompt cross-functional collaboration to restore services under time-sensitive conditions.
• Executed hands-on troubleshooting and management of services across Linux and Windows platforms, contributing to the stability of production systems.
• Led comprehensive Blameless Postmortem analyses following critical incidents, producing actionable reports to mitigate future risks and enhance operational processes.
• Maintained a high standard of observability across Trend Vision One and Cloud One, achieving an average acknowledgment response time of 10 seconds for over 3,000 critical alerts.
• Drove root-cause investigations for technical challenges, including distributed log analysis and cloud asset management, resulting in significant performance improvements.

Bachelor of Science in Electronics Engineering – Ateneo de Naga University (2023)