Mindevy Olatan

ACCOUNT: SAP Concur

Expense Auditor - HINDUJA GLOBAL SOLUTIONS

(2022-01 - 2026-12)

ACCOUNT: SAP Concur

• Review and audit expense reports submitted through SAP Concur
• Validate expenses for accuracy, completeness, and legitimacy
• Identify duplicate, inflated, or misclassified expenses
• Ensure adherence to company Travel & Expense (T&E) policies
• Enforce client, regulatory, and tax compliance requirements
• Flag and reject expenses that violate policy guidelines
• Analyze expenses flagged by Intelligent Audit / Verify
• Investigate high-risk transactions and exceptions
• Apply appropriate actions (approve, reject, or request correction)
• Verify receipt authenticity and completeness
• Ensure proper documentation for meals, lodging, airfare, mileage, and business expenses
• Validate currency conversion, VAT, and tax details when applicable
• Maintain accurate audit records within SAP Concur
• Update audit notes and supporting documentation
• Ensure data integrity for reporting and reimbursement
• Meet defined audit turnaround times (SLAs)
• Maintain high quality and accuracy scores
• Handle high volumes of expense reports efficiently

Customer Service Representative - TELEPERFORMANCE PHILIPPINES

(2021-01 - 2022-12)

ACCOUNT: Welcare

• Handle inbound calls from Welcare members
• Address inquiries about health plans, benefits, and eligibility
• Provide clear explanations in a professional and empathetic manner
• Explain policy coverage, inclusions, and exclusions
• Verify member eligibility and plan details
• Assist members in understanding copays, deductibles, and limits
• Assist members with pre-authorizations and referrals
• Explain procedures required for specialist visits or treatments
• Ensure compliance with policy and medical guidelines
• Accurately document call interactions in CRM/healthcare systems
• Update member information and case notes
• Maintain data accuracy and confidentiality
• Meet AHT, FCR, QA, and attendance targets
• Follow call flow, scripting, and escalation procedures
• Participate in coaching and quality improvement sessions

San Francisco High School (2005-01 - 2009-12)

Bagong Pag-Asa Elementary School (2000-01 - 2005-12)

Technical Course - Contact Center Services - Technical Center Services (2009-01 - 2009-12)