Customer Relations Officer (Freelance) - Ateco Group
(2025-06 - 2025-10)
- Investigated customer complaints by reviewing repair histories, invoices, and supporting documentation.
- Acted as liaison between customers, dealerships, retailers, and manufacturers to facilitate complaint resolution.
- Reviewed vehicle buyback documentation for completeness and compliance.
- Maintained accurate case records while ensuring timely communication with all stakeholders.
- Delivered professional customer support throughout the complaint resolution process.
Utility Billing Associate - Accenture Inc.
(2024-06 - 2025-03)
- Processed utility billing transactions while maintaining a high level of accuracy and compliance.
- Reviewed and validated billing records, identifying discrepancies and resolving issues promptly.
- Processed customer payments, credits, refunds, and billing adjustments.
- Responded to billing-related customer inquiries through multiple communication channels.
- Investigated billing disputes and collaborated with internal teams to resolve issues efficiently.
- Analyzed billing data and generated reports using Tableau to support operational decisions.
- Performed quality audits to maintain data integrity and compliance.
- Assisted in training new team members on billing procedures and systems.
Change Manager - Accenture Inc.
(2023-02 - 2024-05)
- Coordinated end-to-end Request for Change (RFC) processes following established change management procedures.
- Reviewed and assigned RFCs while ensuring adherence to agreed service level agreements.
- Facilitated stakeholder approvals and coordinated Change Advisory Board (CAB) meetings.
- Produced change management reports and monitored implementation progress.
- Guided project managers and stakeholders on change management documentation and procedures.
- Coordinated emergency changes and maintained audit-ready documentation.
Customer Service Associate - Accenture Inc.
(2021-01 - 2023-02)
- Delivered customer support through voice and digital communication channels while maintaining high service standards.
- Built positive customer relationships by providing accurate information and timely issue resolution.
- Documented customer interactions, inquiries, and resolutions using CRM systems.
- Investigated customer concerns and coordinated with internal departments to resolve complex issues.
- Recommended process improvements to enhance customer experience and operational efficiency.
- Consistently met key performance indicators, including customer satisfaction, quality scores, average handling time, productivity, and service level expectations.
- Managed high daily inquiry volumes while maintaining professionalism and attention to detail.
Sales Operations Executive - Sun Global DMCC - Dubai, UAE
(2017-09 - 2019-08)
- Managed domestic and international customer accounts across multiple markets.
- Developed sales strategies that supported business growth and revenue targets.
- Built and maintained long-term customer relationships through consultative selling.
- Prepared quotations, negotiated pricing, and coordinated order fulfillment.
- Conducted market research to identify customer needs and emerging opportunities.
- Generated sales reports and analyzed performance metrics for management.
- Collaborated with logistics, customer service, and operations teams to ensure timely deliveries.
- Ensured compliance with international trade regulations and company policies.
- Delivered post-sales support to strengthen customer satisfaction and retention.
Receptionist cum Admin / Sales Coordinator - Sun Global DMCC - Dubai, UAE
(2017-03 - 2017-09)
- Coordinated daily administrative and sales support activities.
- Scheduled meetings, maintained documentation, and managed office correspondence.
- Assisted the sales team with quotations, order processing, and customer follow-ups.
- Maintained accurate customer records and sales documentation.
- Supported executives with administrative tasks and operational coordination.
Permit Coordinator / Administrative Assistant - Desco Inc.
(2014-07 - 2015-08)
- Processed permit documentation and maintained regulatory records.
- Coordinated with government offices and internal departments regarding permit requirements.
- Prepared reports and maintained organized filing systems.
- Supported daily administrative operations.
Test Facilitator - Emergent Concept Inc.
(2015-09 - 2016-05)
- Administered examinations according to established procedures.
- Verified participant information and examination requirements.
- Maintained testing integrity and accurate documentation.
- Assisted candidates while ensuring compliance with testing protocols.
Air Traffic Controller (Warehouse Operations) - Coca-Cola Bottlers Philippines
(2011-08 - 2014-02)
Coordinated warehouse movement and product distribution activities. Monitored inventory flow and ensured timely dispatch of deliveries. Collaborated with warehouse teams to improve operational efficiency. Maintained accurate operational records and reports.
