Mj Garcia

A detail-oriented professional with expertise in Shopify, customer service, and social media management. I excel at creating innovative solutions and optimizing workflows to help teams and clients succeed.

Shopify Expert - E-commerce - Amsterdam

(2025-04)

• Build and configure new Shopify stores, including themes, payments, and shipping.
• Customize Shopify themes using HTML, CSS, and Liquid to reflect brand identity and improve UX.
• Manage products, collections, pricing, and inventory.
• Optimize site speed, mobile responsiveness, and overall performance.
• Implement on-page SEO for products, collections, and blog posts to increase search visibility.

Technical Merchandising Associate - E-commerce - San Francisco, CA

(2024-06 - 2025-04)

• Create, update, and optimize listings to enhance visibility and drive sales.
• Ensure high-quality images, descriptions, and SEO-friendly content.
• Research keywords and analyze competitors to improve product presentation.

Customer Service Representative - Telecommunication | Phone Support - US

(2020-08 - 2023-10)

• Solve billing concerns, network issues, SIM activation, and service problems.

Customer Service Representative - Retail | Chat, Email & Phone Support - Philippines

(2020-08 - 2023-10)

• Handle product inquiries, orders, returns, billing, and account issues.

Customer Service Representative - Food Delivery & Ridesharing | Email & Chat Support - ANZ

(2020-08 - 2023-10)

• Assist with orders, delivery issues, payments, and driver concerns.
• Help with ride bookings, cancellations, refunds, and account issues.

Social Media Management - Church Volunteer - Philippines

(2020-05 - 2024-10)

• Create and schedule engaging posts, event flyers, and devotionals.
• Respond to comments, messages, and prayer requests warmly.
• Assist with livestream services and interactive posts.
• Edit videos and create graphic designs

Bachelor of Secondary Education - MAPEH - University of Rizal System (2016-06 - 2020-06)

Certificate - Bookkeeping and QuickBooks Online Training