Support Supervisor/Operations Manager at JoyRide SuperApp (2023-08 – 2026-03)
Handled customer and driver support, managed multiple departments, and oversaw team operations.
- Initially handled the Customer and Driver Support in relation to customer and driver concerns or issues and then eventually handled additional department (Application Support)
- Closely work with other departments like Wallet Management, Driver Quality, Insurance department, Legal services and Onboarding (MC, Car, Super Taxi) both on Site and off site
- Prepare and discuss monthly performance of the department with the Business owners
- Manage team metrics, oversee QA of the team, and handle training for the new hires
CSR Supervisor/Operations Manager at BM Express Intl. Services (2020-11 – 2023-03)
Managed multiple departments and regions, overseeing major company operations.
- Handled multiple Departments like CSR, Warehouse, Fleet, Motorpol, and Marketing
- Manage multiple Regions like Australia, New Zealand, and Singapore
- Create and discuss weekly and monthly reports to the COO and CEO of the Company
- Supervise and manage major operations of the company
Account Manager at Salmat Probe (2018-07 – 2020-04)
Provided technical support and managed client accounts.
- Provides Technical Support to agents under my bucket
- Directly report to the Chief Operations Manager and President of our clients about agent and work progress
- Create and facilitate trainings
- Ensure that SLA are always meet on a daily basis
Service Desk Agent at Sitel Philippines (2012-12 – 2017-05)
Provided technical support to employees.
- Provides Technical Support for Ecolab Employee
- Password Reset
- Non Phone Support (Side Task)
- Phone email set up (Microsoft Exchange)
Technical Support at Teleperformance (2011-12 – 2012-08)
Offered technical assistance to Australian ISP customers.
- Offers technical assistance for Australian ISP customers
- Email client setup
- Modify Existing customers plan
- Process work order and off site technician visits
Reservation and Sales Specialist at Teletech (2008-12 – 2010-09)
Managed flight reservations and passenger enrollments.
- Cancel, update and re-modify existing customers Ticket Reservation
- Enroll passengers to different Flight Reservation
- Reserve passenger tickets using MP's
Telephone Banker at ICT Marketing (2007-06 – 2008-09)
Managed customer bank account information and services.
- Updates customers bank account information
- Close, re open, re issue, and Process card replacement
- Enroll customers on different bank alternatives
- Close and do up sells for customer bank account
Teacher at Little Jewels Christian School (2003-09 – 2007-03)
Taught computer subjects and major subjects, organized training seminars.
- Handled Computer Subjects for 3 years and 2 Major subjects for a year
- Planned, Lead, Organized and Execute Teachers Training and Seminar for Computer Literacy Handled Promotional Lay-out, Streamers and Tarpaulin for the School
