Monica Ingrid Among Hernando
A driven and adaptable individual with a background in community service, logistics and BPO customer support
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About
A driven and adaptable individual with a background in community service, logistics and BPO customer support. I handle concerns with care, communicate clearly, and stay steady even during fast-paced tasks. I enjoy helping clients, keeping work well-organized, and creating a smooth experience for others.
Experience
Sangguniang Kabataan (SK) Treasurer - Local Government Unit
(2023-01 - 2025-12)
- Budgeting: Ability to plan, allocate, and manage funds for projects and activities.
- Bookkeeping: Keeping accurate records of income, expenses, and financial transactions.
- Cash Handling: Safely managing and accounting for cash and petty cash.
- Financial Analysis: Ability to track spending trends, detect discrepancies, and suggest cost-efficient solutions.
- Problem Solving: Quickly addressing financial issues or irregularities.
- Basic Accounting: Understanding of bookkeeping principles and accounting software (if used).
- Computer Literacy: Using spreadsheets or simple accounting tools for tracking finances.
Teaching Intern - Department of Education- City of Bayugan
(2024-08 - 2025-03)
- Assisted in planning and delivering Physical and Health Education lessons to students in public schools.
- Helped manage classroom activities, assess student performance, and support inclusive learning.
- Participated in school programs and extracurricular activities, including hosting events and assisting in school functions.
Load Planner / BUNS Dispatcher - CONCENTRIX
- Load Planning & Optimization – Efficiently organizes and distributes loads to maximize space, reduce costs, and ensure timely delivery
- Dispatch Coordination & Scheduling – Manages routes, timelines, and communication with drivers to maintain smooth and on-time operations
BPO Customer Support - CONCENTRIX
Under Telco Account (XM, XM 4P, CSA) for 6 months
- Problem-solving and conflict resolution
- Time management and multitasking under pressure
- Adaptability to fast-paced work environment
Education
Mabuhay Elementary School (2009-01 - 2016-12)
Mabuhay National High School (2016-01 - 2019-12)
Carmen National High School Sr. (2019-01 - 2020-12)
Bachelor's Degree - Philippine Normal University Mindanao (2020-01 - 2025-12)
