Monique C Pacaldo

Detail-oriented and dedicated Customer Service Representative with over 3 years of experience in delivering top-notch customer support in fast-paced environments. Skilled in handling inbound inquiries, resolving complaints, and providing effective solutions to meet customer needs. Strong communicator with a focus on empathy and active listening to enhance customer satisfaction and retention.

Adept at working in team settings, multitasking, and exceeding service level targets. Committed to continuous learning and maintaining a high level of product knowledge to offer the best customer experience.

CUSTOMER SERVICE REPRESENTATIVE - WIPRO

(2020-01 - 2021-12)

I worked in WIPRO for 1 year as a CUSTOMER SERVICE REPRESENTATIVE in a healthcare account for providers line.

• I handled providers who are calling about their patient coverage for insurance.
• Providers are calling to check patients benefits, eligibility and claims.
• We also handle intake, where we make authorization for their patient.

CUSTOMER SERVICE REPRESENTATIVE - OPTUM

(2021-01 - 2022-12)

I worked in OPTUM as a CUSTOMER SERVICE REPRESENTATIVE in a healthcare insurance. I worked in OPTUM RX this is a pharmacy where members will get their medication through mail delivery.

CUSTOMER SERVICE REPRESENTATIVE - EXL

(2022-01 - 2023-12)

I worked in EXL as a CSR for members line for healthcare account.

• We handle members who are calling to check their benefits, eligibility and claims

SENIOR FRAUD SPECIALIST - SYNCHRONY GLOBAL

(2023-01 - 2024-12)

• Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.

VIRTUAL ASSISTANT - Plastic Surgery Clinic

(2024-01)

I do various administrative and medical tasks, helping streamline operations and improve patient care.

• Scheduling consultations
• Answering patient inquiries
• Managing electronic health records (EHR)
• Transcribing medical documents
• Ensuring accurate patient registrations

Bachelor of Elementary Education - Elementary Education - Cebu Technological University (2014-01 - 2018-12)