Musa Batugan Jr

Customer-focused and dependable professional with hands-on experience in logistics coordination, retail sales, and front-line customer service. Skilled in handling documentation, managing transactions, and resolving client concerns in fast-paced, service-oriented environments. Proven ability to maintain organized records, support daily operations, and communicate effectively with both clients and team members.

Adaptable, detail-oriented, and committed to delivering efficient and accurate support across administrative and customer-facing roles.

Logistics and Compliance Officer at GREENLINE TRADING AND SUPPLY (2021-08 – 2023-05)

Managed logistics operations, documentation, and compliance requirements for trading and supply company.

• Created and maintained organized logistics records for efficient retrieval and tracking of transactions.
• Coordinated with clients, suppliers, and transport partners to manage deliveries and resolve delays.
• Managed documentation such as delivery receipts, transport permits, and route manifests.
• Conducted client follow-ups for payment confirmation and documented secure handovers.
• Ensured compliance with regulatory requirements, securing necessary clearances and permits.

Sales Associate/ Sales Representative at CHERRY MOBILE COMMUNICATIONS INC. (2018-05 – 2019-06)

Provided retail sales support and customer service for mobile communications products.

• Assisted customers with product selection and inquiries, delivering consistent customer support.
• Processed cash and non-cash sales transactions, maintaining accurate daily sales records.
• Handled billing, warranty, and product usage concerns to ensure customer satisfaction.
• Conducted inventory audits to support proper documentation and stock management.
• Collaborated with the team to implement promotional campaigns and meet service standards.

Part-time Front Desk Clerk at TNC CYBER CAFE (2016-09 – 2018-05)

Provided front desk support and customer service at cyber cafe facility.

• Greet and assist customers, providing information on services and managing computer station bookings.
• Help customers with logging in and basic troubleshooting of computer and software issues.
• Monitor and maintain cleanliness and orderliness of computer stations and common areas.
• Handle cash transactions, issue receipts, and maintain accurate daily sales records.
• Report technical issues to IT support for prompt resolution.
• Enforce café rules to ensure a safe and respectful environment for all patrons.

BS in Customs Administration – Lyceum of Iligan Foundation (2019-06 – 2021-05)

BS in Business Administration (Undergraduate) – Lyceum of the Philippines University (2014-08 – 2018-05)