Business Development Sales Representative at QuadGrowth Australia (2026-01 – 2026-08)
- Executed targeted cold calling and email outreach campaigns across Greater Bendigo, engaging key decision-makers—such as Practice Managers, Clinic Directors, and Business Owners at Dental Clinics, Physiotherapy Practices, Medical Centers, and Pharmacies—to pitch AI-driven growth systems, local SEO, and automated patient booking platforms.
- Managed the full top-of-funnel pipeline inside the CRM, keeping prospect data, touchpoints, and deal stages clean and updated.
- Designed faster follow-up and booking workflows to shorten response times, improve client intake, and increase meeting show-up rates.
Business Development Sales Representative at Education & Healthcare Staffing Firm (US) (2023-02 – 2025-02)
- End-to-End Pipeline Ownership: Sourced, emailed, cold calling, and nurtured high-value prospects across US schools and healthcare facilities, single-handedly converting cold leads into booked presentation meetings and closing deals independently.
- CRM & Deal Management: Maintained strict pipeline discipline within Salesforce and HubSpot, tracking prospect interactions from initial touchpoint through presentation booking, negotiation, and final contract execution.
- Process Improvement & Team Onboarding: Managed full-cycle sales while helping set up the team for success. My personal call script and call flow were adopted as the standard guide for new hires, whom I mentored through their first 3 months. I also introduced a long-term nurturing strategy to keep building relationships with prospects who didn't sign after receiving a contract draft, staying in touch by sharing relevant articles and case studies on employee retention, a method that was later adopted as standard practice.
Compliance Officer at Total Assist UK (2022-06 – 2023-02)
- Processed DBS police checks and verified candidate criminal history files for healthcare staffing.
- Checked file validity for working Doctors and conducted phone/email outreach to request outstanding framework documents.
- Ensured Doctors' training documents were valid and booked urgent training appointments as needed.
- Updated internal CRM records, candidate CVs, and ID badges while maintaining contractor relationships over the phone.
medical Customer Support & Sales Specialist at Cognizant Technology Solutions (Medtronic) (2019-12 – 2022-02)
- Identified, matched, and processed medical products using manufacturer SKUs, item names, and customer/patient descriptions to guarantee 100% order accuracy for diabetes equipment.
- Managed end-to-end online ordering for diabetes medical devices, assisting clients through product selection, order entry, and supply fulfillment.
- Streamlined insurance verification and prior authorization workflows to ensure full compliance with US healthcare protocols and prevent coverage delays.
- Conducted targeted provider outreach to doctor's offices and clinics to request, verify, and secure patient prescriptions (RX), medical documentation, and seamless referral coordination.
- Maintained precise, confidential patient charts, medical records, and compliance files following HIPAA and US healthcare guidelines.
- Guided team members on complex refill inquiries and CRM navigation to accurately generate, track, and resolve sales orders, exchanges, and return tickets.
Inside Sales Representative at Champions National Security (2017-10 – 2019-12)
- Prospected facilities that need security guard services across target US territories.
- Managed lead generation, lead nurturing, and appointment setting for dedicated territory Sales Managers.
- Responded promptly to incoming leads from internet sources, referrals, and general customer queries.
Operations & High Sales Representative at The Hongkong and Shanghai Banking Corporation (2016-10 – 2017-12)
- Identified and responded to customer needs in a timely manner to initiate actions ensuring customer satisfaction.
- Offered and processed card loans while conducting inbound and outbound sales to consistently hit monthly quotas.
- Performed additional operational duties assigned by the Team Leader.
- Promoted internally from production to high sales operations within three months due to demonstrated potential in inbound sales.
- Awarded multiple times for achieving the highest sales performance, consistently surpassing monthly goals by 200–300% during tenure.
