Mylyn Laureta

Dedicated, results-driven, and highly versatile Customer Service Professional with a strong technical foundation in Information Technology studies and an exceptional track record in high-volume logistics and platform operations support. Extensively cross-trained across multiple critical workstreams at Amazon, including specialized workflows in Flex Onboarding, Offroad Support, Retail, and UK Amazon Logistics (AMZL). Expert in ensuring rigorous data accuracy, enforcing strict compliance standards, and resolving complex, real-time operational bottlenecks.

Amazon Flex Support Specialist at Amazon (2024-08 – Present)

• Assisted users with document verification, including licenses and insurance, to meet eligibility criteria.
• Troubleshot application errors and onboarding issues, enhancing user satisfaction through effective communication.
• Provided timely updates on background check statuses, fostering trust and transparency with new partners.
• Investigated and resolved offboarded accounts and standings appeals through detailed research.
• Addressed compliance issues such as expired documents, failed inspections, or policy violations.
• Cross-trained to support UK Amazon Logistics (AMZL) as on-road driver support, adapting to region-specific protocols and delivery metrics.
• Provided live assistance to UK delivery partners and AMZL drivers navigating delivery blocks and routing discrepancies.
• Guided delivery associates through Amazon Flex, including geofence overrides, scanning errors, and manual status updates.

Customer Service Associate at Amazon (2023-08 – 2023-11)

• Verified customer credentials and managed high-priority account modifications securely, adhering to data privacy protocols.
• Handled a high-volume inbound queue of retail customer inquiries, resolving complex account disputes and order logistics issues.
• Resolved complex customer inquiries efficiently using Amazon's CRM tools, maintaining high service standards.

IT Department Assistant at Local Government Unit (2019-12 – 2019-12)

• Utilized Adobe Photoshop to design, format, and produce official government employee identification cards.
• Inputted, updated, and audited sensitive municipal employee directories within the local government database.

Bachelor of Information Technology in Network & Administration – Tarlac State University (2020-08 – 2022-05)

Senior High School Diploma in TVL-ICT – Golden Olympus Colleges (2018-06 – 2020-05)