Nasibah Manggis

A registered Electronics Technician with three (3) years of hands-on experience in CCTV surveillance systems, electronic repair and maintenance, technical support, and after-sales service. I am seeking an opportunity where I can apply my experience; continue to learn and grow in the engineering & technology industry; and contribute to the success of the company.

After Sales Client Support Staff - Green Group Inc. - Little Baguio, San Juan City, Philippines

(2025-01)

• Manage all after-sales inquiries and requests from clients, ensuring prompt and effective resolution;
• Prepare, schedule and coordinate work orders, service requests, and after-sales cost proposals;
• Coordinate with manufacturers on warranty claims, including defective items, and monitor status updates;
• Plan and communicate technician schedules for site inspections and warranty service visits;
• Maintain accurate, organized and up-to-date client records within the after-sales department;
• Maintain accurate inventory of samples and mock-up items requested by each sales teams;
• Prepare sample items for mock-ups, ensuring completeness and readiness for site presentation;
• Inspect and assess returned samples, ensuring proper documentation and readiness for reuse;
• Collaborate with the sales team regarding sample and mock-up pull-out schedules.

Repair & Maintenance Specialist - Circuit Solutions Inc. - San Miguel Avenue, Ortigas, Pasig City, Philippines

(2022-12 - 2025-12)

• Assigned in product quality assurance, testing and assembling company products to ensure compliance with performance and safety standards;
• Diagnosing, troubleshooting and repairing returned & defective products, prepare technical assessment reports and recommend corrective actions;
• Manage warranty processes and coordinate with suppliers and manufacturers;
• Maintain accurate monitoring for testing results and defective products;
• Support team development by supervising Technical On-The-Job Trainees, delivering hands-on training for Sales & Technical Engineering teams, and providing remote technical support to Field Engineers.

Bachelor of Science in Electronics Technology - Electronics Systems - University of Science & Technology of Southern Philippines (USTP - CDO) (2018-06 - 2022-08)