Risk Analyst - EPG - 11F AppleOne-Equicom Tower, Mindanao Avenue corner Biliran Road, Cebu Business Park, Cebu
(2022-02 - 2023-05)
- Review and investigate potential risk to the customer's accounts.
- Resolve chargeback and clawback cases. Identify suspicious activity and unusual patterns that could result in fraud, scam, and account takeover.
- Support agents from different BPOs and help them to address customer's concerns on their accounts to resolve chargeback and clawback cases.
- Dealing with merchants and banks about the disputed transactions.
- Handling settlements, reconciliations, and billing disputes.
- Do KYC to make sure that the submitted IDs are the same and match to the customer's identity.
Operations & Chargeback Specialist - RS2 Software APAC Inc. - 1501 ACCRALAW Tower 2nd Avenue Corner 30th Street, BGC Taguig City
(2020-11 - 2022-02)
- Responsible for daily reconciliation of transactions, settlements, transaction fees, chargeback fees, and close cycling billing of different issuing and acquiring banks like Bank of America, Bank of Jerusalem, Bank of New Zealand, Paysafe UK & EU, SumUp, Grab, GHL, FSEU, MovilRed, CRB, etc.
- Monitor chargeback, automation processing of transactions, and transaction files from cardscheme (Visa & Mastercard).
- Resolve transaction issues raised by different clients.
- Investigate transaction issues.
Fraud & Risk Operation Analyst - Ubiquity - (Chime Bancorp) - 10th floor Bench Tower Rizal, Drive BGC Taguig
(2019-09 - 2020-11)
- Investigate and review suspicious and potential fraud transactions.
- Dealing with customer disputes and addressing a specific issue.
- Help to develop and implement strategies to combat fraud.
- Handle other critical functions including preparation of reports, fraud database build-up, investigating and reviewing chargeback disputes (end-to-end process), including chargeback settlement, good faith collection, and compliance chargeback.
- Coordinate with other teams to get supporting documents needed in pre-arbitration and arbitration cases to prevent any company potential loss.
- Consolidate documentation to support findings of fraud activities
Fraud & Chargeback Analyst - Paynamics Technology Inc. (Payment gateway) - Unit 1108 Cityland 10 Tower 2 H.V. Dela Costa St. Salcedo, Makati City
(2018-11 - 2019-09)
- Observes customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other risks.
- Recommends anti-fraud processes for changing transaction patterns.
- Notify merchants and banks to conduct further verification with their customers to prevent potential fraud and chargeback.
- Identify suspicious activity and unusual patterns that could result in fraud or AMLA issues.
- Conduct training to different merchants for fraud prevention and chargeback remedy.
- Help merchant on resolving chargeback cases, from retrieval request to arbitration stage.
- Manages settlement, billing cycle and reconciliation to ensure timely transaction payments.
Chargeback Pricing Research Analyst - Cardinal Health International Philippine - W City Center, BGC, Corner 30th Street 7th Ave., Taguig
(2017-03 - 2018-01)
- Review the supplier's chargeback to verify the correct price and quantity of item purchase and determine if the supplier's chargeback is correct and accurate.
- Resolve supplier chargeback dispute requests and provide a solution, whether it is price or quantity issues based on the current contract agreement.
- Begin research within the Chargeback system to determine the specific customer invoice in question.
- Fix and resolve chargeback settlements, variances, and rejects.
Sr. Chargeback Analyst - Global Payment Processing Centre Inc. - 11th floor Pioneer Cybergate Plaza, Mandaluyong City
(2010-08 - 2016-03)
- Minimize possible loss through investigation of the suspected fraudulent dispute, and other related chargeback dispute.
- Identify suspicious activity and unusual patterns that could result in fraud.
- Undertake proactive analysis of transaction and customer records to provide appropriate resolution to processed credit and debit from clients account within the required timeframe based on the cardscheme rules.
- Verify claims and contest disputes wherever possible and economically viable and ensure claims for recoveries are actively pursued through represement, good faith collection claims, compliance requests, pre-arbitration, and exceptions.
- Review and investigate settlement inquiries and resolve the variances.
