Nathaniel Jhon Nuñez

Microsoft-certified Azure Cloud Engineer with 12+ years of experience in the IT industry, including 5+ years supporting enterprise Azure cloud and hybrid infrastructure environments. Specializing in Azure IaaS/PaaS administration, Azure Kubernetes Service (AKS), Azure networking, backup and recovery, and infrastructure support. Experienced in maintaining highly available production workloads, resolving complex infrastructure issues, and supporting secure cloud platforms within SLA-driven environments.

Proven ability to collaborate with global teams and stakeholders to deliver reliable, scalable, and business-critical infrastructure services.

Cloud Engineer at 3Cloud Philippines Inc. (2024-08 – Present)

• Support enterprise Microsoft Azure infrastructure environments and cloud platform operations.
• Investigate and resolve infrastructure incidents escalated from monitoring and operations teams.
• Administer Azure resources including virtual machines, networking components, backup services, and security controls.
• Support Azure networking services including route tables, DNS configurations, and connectivity troubleshooting.
• Perform patching, backup validation, disaster recovery activities, and operational maintenance.
• Support Microsoft Defender for Cloud operations and security-related reporting.
• Collaborate with global engineering teams and clients to maintain service availability and operational performance.
• Participate in infrastructure reviews, maintenance planning, and incident management activities.

Cloud Engineer at Accenture Inc. (2014-02 – 2024-08)

• Project: IE LH – Hybrid Cloud & DC – Prometheus
• Managed Azure IaaS and PaaS resources supporting enterprise production environments.
• Administered Azure Kubernetes Service (AKS) infrastructure and cloud operations.
• Performed backup and recovery operations for Windows and Linux systems using Commvault and Commvault Metallic.
• Executed file and database restoration activities to support disaster recovery requirements.
• Managed Role-Based Access Control (RBAC) requests and access administration tasks.
• Supported incident, change, service request, and problem management processes within SLA requirements.
• Coordinated with third-party vendors and internal support teams for infrastructure escalations and issue resolution.
• Project: Michaels – AISS-IO (Network Infrastructure Operations)
• Managed enterprise network infrastructure operations including routers, switches, wireless LAN controllers, and access points.
• Troubleshot and resolved LAN/WAN connectivity and network performance issues across enterprise environments.
• Monitored infrastructure health, bandwidth utilization, and device performance to maintain high availability and operational stability.
• Managed and resolved Priority 1–4 incidents within agreed SLA timelines.
• Performed backup validation, maintenance verification, and daily operational health checks for network infrastructure devices.
• Participated in client operational reviews and coordinated with vendors for escalation management and infrastructure issue resolution.
• Project: PDC-SS-IS-BASS (Batch and Application Shared Services)
• Logged and managed incidents and service requests within IT service management systems.
• Assessed incident impact, urgency, and priority to ensure proper escalation handling.
• Provided initial troubleshooting and operational support for infrastructure-related incidents and requests.
• Escalated unresolved issues to appropriate service delivery teams and monitored resolution progress.

Bachelor of Science in Computer Engineering – STI College Balagtas, Bulacan (2013)