Nazar Diez

To establish a career that will develop my interpersonal communication skills, acquire outstanding knowledge and operational aspects of the company and to render satisfactory service to clients.

Team Lead | Customer Success - Mindgrasp.ai - Valenzuela City

(2023-09 - 2026-01)

• Train and Manage Customer Success professionals for Mindgrasp
• Handle customer concerns via Email and chat realtime for a seamless customer experience.

Appointment Setter / VA - Senior Life Insurance Company - Valenzuela City

(2023-01 - 2023-07)

• Outbound calls and set up appointments for setting up their life insurance.
• Sort out customer info into a folder.

Sales Chat Representative - Full Potential Solutions, Inc. - Pasig city

(2022-03 - 2022-10)

• Generate sales via chat for T-Mobile USA.
• Building relationships with customers to gain their trust creates a need for them to purchase the products T-Mobile offers.
• Call leads are generated from the website.

Processor / Customer Service Representative - Blossom Flower Delivery - Valenzuela City

(2017-12 - 2021-12)

• Call leads are generated from the website.
• Outbound calls, Inbound calls for Customer Service concerns, order tracking, and order taking.
• Outbound calls to florists in order to fulfill orders.

AT&T Blue Account Associate - VXI Global Holdings Inc. - Quezon City

(2012-11 - 2017-09)

• Handle inbound calls for sales and customer service.
• Generating revenue by upselling new services to the customer by tailor-fitting their needs.

Enablement Trainer - VXI Global Holdings Inc. - Quezon City

(2012-11 - 2017-09)

• Handle training for new employees under the Customer Service, Sales, and Processing departments.