Neal Brian Marquez

Efficient and reliable candidate adept at handling numerous tasks while maintaining a positive outlook. Eager to assume additional duties in support of team objectives. Diligent team player with a keen eye for detail and excellent organizational abilities. Capable of managing multiple projects concurrently with precision.

Trust and Safety Associate - Subject Matter Expert at Accenture Inc. (2024-09 – Present)

• Process Authority: Act as the primary POC for all complex policy queries, providing final interpretations on ambigous content for the larger agent pool.
• Training & Onboarding: Facilitate "Nesting" and shadowing sessions for the new hired: create and update materials and SOP documentation to reflect policy changes.
• Workflow Optimization: Identified and suggestef improvement to internal tools and moderatoon interfaces to increase team productivity and reduce reviewer fatigue.

Trust and Safety New Associate at Accenture Inc. (2023-06 – 2024-09)

• Content Moderation: Reviewed, classified and took action on quality services for client.
• KPI Management: Consistenly met or exceeded individual performance metrics, including AHT and QA targets.
• Well-being & Resilience: Activiley participated in Accenture Wellness Programs to maintain high emotional resilience while handling sensitive and potentially objectionable content.

Quality Control Officer at Glorious Industrial Development Corporation (2022-01 – 2023-06)

• Inspection & Testing: Conduct physical and sensory evaluations of raw materials and finished good to ensure they meet GIDC's specific nutritional and taste profile.
• Regulatory Compliance: Ensure all production processes strictly follow GMP and HACCP to maintain FDA certification.
• Process Monitoring: Oversee the "in-process" production, which may include monitoring spray-drying services or the mixing of herbal supplements to prevent cross-contamination.

Roving Merchandiser Clerk at Eureka Appliances Inc. (2021-02 – 2021-12)

• Inventory Management: Conduct regular physical counts of stock in both the display area and store's warehouse.
• Reporting: A significant part of being clerk aspect involves documentation. You submit daily activities report.

Service Crew Member- Front of House at Classic Savory (2019-06 – 2020-02)

• Greeting & Seating: Welcoming guest with the brand's signature warmth anf escorting them to available tables.
• Order Taking: Suggesting bestseller and accurately recording orders using a POS system.

College Degree Diploma – Polytechnic University of the Philippines (2025-10)