Neil Caballero

Customer-focused aviation professional and Licensed Aircraft Maintenance Specialist (Avionics Rating) credentials. Combines strong retail service experience with a deep understanding of airport operations and aviation authority coordination. Fluent in English, Tagalog, and Cebuano, with a proven ability to deliver exceptional passenger-facing service, resolve complex concerns under pressure, and ensure strict compliance with safety workflows.

Project-Based Assistant & Graphic Designer at Freelance (2023-03 – 2026-06)

• Executed the end-to-end creative layout for business clients, delivering customized promotional deals, social media posts, and new product launch graphics.
• Managed and executed projects for clients, successfully translating raw written instructions and design briefs into finalized creative deliverables.
• Compiled and formatted typed text phrases and school projects for clients, sourcing matching visual assets based on precise project guidelines.

Avionics Trainee at Aviacon M&B Company (2024-05 – 2024-07)

• Handled flight-related documents, including signing, and submitting to ATC before aircraft departures, ensuring compliance with aviation protocols.
• Assisted passengers during ground handling operations, supporting boarding procedures and ensuring smooth travel experiences while strictly following the company's rules and regulation.
• Maintained and performed maintenance check, repair, troubleshooting and updating aircrafts avionics system to keep it up to date, ensuring 0% discrepancies and 100% compliance with aviation standards.

Retail Store Associate at Pilapil Store (2021-02 – 2023-10)

• Delivered exceptional customer service by assisting customers with product selection, answering inquiries, and providing personalized recommendations, resulting in a positive increase in customer satisfaction.
• Built strong customer relationships through attentive communication, product knowledge, and proactive assistance, fostering customer trust, loyalty, and repeat business.
• Resolved customer concerns promptly by identifying issues, offering effective solutions, and ensuring timely follow-up, helping maintain high levels of customer satisfaction and supporting daily store operations.

Bachelor of Science in Aviation Electronics Technology – Asian International School of Aeronautics and Technology (2026-06)