Nel Zuñiga

Results-driven Project Manager with 5+ years of experience leading cross-functional teams in ecommerce, digital marketing, and agency environments. Proven track record designing scalable SOP systems, managing distributed teams across time zones, and delivering projects on time and within budget. Proficient in Agile methodologies, ClickUp, Notion, Trello, Jira, and Asana.

Experienced in leveraging Claude and AI-assisted workflows to accelerate operational efficiency, improve reporting accuracy, and drive stakeholder alignment.

Project Manager at T4Media (2024-06 – 2026-03)

• Architected a centralized SOP Knowledge Base in ClickUp, migrating fragmented workflows across all departments and standardizing onboarding through consistent documentation protocols.
• Facilitated the merger of two brands into a unified identity, including migration of two legacy WordPress sites into a single optimized platform on time and within scope.
• Led weekly cross-functional syncs across marketing, operations, and technical teams, maintaining project velocity and resolving blockers before escalation.
• Migrated the 2025 marketing roadmap from Excel to ClickUp, enabling automated milestone tracking and real-time reporting for senior stakeholders.
• Managed structured cold outreach systems and performance reporting for UK-based client campaigns, improving data integrity and campaign visibility.
• Trained team members on AI-assisted execution, documentation standards, and scalable operational workflows.

Project Manager at Sniff'n'Waggle (2024-06 – 2026-03)

• Led end-to-end ecommerce product launch coordination across developers, designers, marketers, and freelancers spanning multiple time zones.
• Delivered a fully functional WooCommerce store with Stripe integration, checkout optimization, and subscription-based payment logic.
• Implemented Agile sprint planning, daily standups, and structured task prioritization in ClickUp and Trello, reducing missed deadlines and improving team accountability.
• Recruited, onboarded, and managed freelance talent via Upwork and Fiverr, ensuring quality delivery within budget and scope.
• Synthesized stakeholder feedback into iterative product improvements and informed roadmap planning decisions.

Operations Associate at Skye Wealth (2023-06 – 2023-11)

• Produced operational and financial performance reports covering revenue, commissions, and CRM deal tracking for management review.
• Qualified and processed inbound Australian client leads into the CRM pipeline, supporting sales operations and client onboarding.
• Built and maintained Notion-based SOP documentation to improve internal knowledge consistency and onboarding efficiency.

Project Officer at ICOMOS Philippines (2021-07 – 2022-07)

• Managed organizational programs including membership operations, treasury workflows, events, and training initiatives.
• Served as Program Manager for internship cohorts, overseeing onboarding, scheduling, and deliverable tracking for multiple cohorts.
• Managed website content and social media workflows to improve organizational visibility and stakeholder engagement.

Virtual Assistant / Freelance Writer at Self-Employed (2019-11 – 2021-07)

• Provided executive support to SMEs and startups including email and calendar management, research, invoicing, and content creation.
• Delivered marketing content and formal research writing aligned with client goals and business objectives.

Field Relocation Consultant at Asian Tigers Mobility Inc. (2018-09 – 2019-09)

• Guided foreign nationals through end-to-end relocation processes and cultural orientation during international work assignments.
• Reviewed and negotiated lease agreements between clients and landlords to secure favorable outcomes.

Bachelor of Arts in Social Sciences – Ateneo de Manila University (2013 – 2018)

Overseas summer program in Cool Japan Program – Meiji University (2016 – 2016)