Medical VA at AMM Healthcare North Carolina (2023-04 – 2024-05)
- Schedule appointments and manage calendars: Coordinate patient appointments, consultations, and follow-ups for healthcare providers, ensuring efficient scheduling and optimal use of time.
- Maintain electronic health records (EHR): Update and organize patient records, including medical histories, diagnoses, treatments, and medications, ensuring accuracy and confidentiality in compliance with healthcare regulations.
- Coordinate telemedicine appointments: Facilitate virtual consultations between healthcare providers and patients, ensuring smooth communication and technical support for virtual visits.
- Payment/invoice collections
Senior Project Manager at JPS Solution (2022-06 – 2023-04)
- Develop detailed project plans, schedules, and timelines to ensure all cleaning projects are completed on time and within budget
- Implement and monitor quality control measures to ensure high standards of cleanliness and service are maintained
- Oversee and manage the cleaning staff, including hiring, training, and performance evaluations.
Security Analyst at THA SECURITY (2021-03 – 2022-06)
- Maintains software, such as firewalls and data encryption programs, to protect sensitive information
- Conducts assessment to identify weaknesses in computer and network systems.
- Overseeing, analyzing, and resolving issues with VPN systems
Service Desk at ATOS - International Carrier (2020-01 – 2021-03)
- Managing B2B accounts directory
- Onboarding and off-boarding employees
- Managing business employees' email accounts via active directory and oracle
Technical Support / SME / Quality Assurance at TELSTRA - NBN Specialist USA (2017-03 – 2019-12)
- Resolves client's broadband issues
- Assisting medical priority clients (Disabled Term Ill)
- Troubleshoots Fiber Modems
- in charge of providing training to newly recruited employees
- Assists with SUP calls to resolve issues and customer complaints
- Managing incidents tickets via CRM
Social Media Manager at Roarganics PH (2019-12 – 2020-01)
- Developing and implementing social media strategies across all platforms
- generating and curating content, scheduling articles, interacting with followers, assessing performance data, and monitoring
Technical Specialist at Palawan Capitol (2003-02 – 2005-12)
- Overseeing operations in a particular field, typically within the Information Technology (IT) industry.
- Computer Assembly & Disassembly
- Managing software installation to the local network
- In-charge of desktop computers, client computers, network gear, and peripherals, including installing. and configuring as well as testing hardware to ensure appropriate operation.
