Customer Service Specialist - Ubiquity Global Services Philippines, INC. - Bacolod City, Province Of Negros Occidental, Philippines
(2025-09 - 2026-08)
- Financial Account
- I assisted customers with account inquiries, billing concerns and debit/credit transactions.
- Fixing credit & debit cards error.
- Provide accurate information and solutions while maintaining customer confidentiality.
Customer Service Representative - Concentrix (Convergys) - Bacolod City, Province Of Negros Occidental, Philippines
(2022-08 - 2023-12)
- Travel Account
- I handled an International Travel Account (Philippine Airline).
- I assisted international customers with flight reservations, changes, cancellations and travel related inquiries.
- Provided accurate information regarding flights, schedules, baggage and travel policies.
- Resolved customer concerns professionally while delivering excellent service.
Customer Service Representative - Teleperformance - Bacolod City, Province Of Negros Occidental, Philippines
(2022-04 - 2022-07)
- It was a Health Care Account
- We assisted customers with health care related inquiries, account concerns and service requests.
- Provided accurate information while maintaining confidentiality and professionalism.
Customer Service Representative - Panasiatic Solutions - Bacolod City, Province Of Negros Occidental, Philippines
(2021-09 - 2022-03)
- Telecommunication Account
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by implementing efficient workflows and automated systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.
Cashier and Inventory Clerk - Saludares Grocery Store & Hardware - Moises Padilla, Province Of Negros Occidental, Philippines
(2019-03 - 2021-11)
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawers, ensuring consistency during daily reconciliations.
- Assisted in inventory management by restocking shelves and organizing product displays.
Special Program for Employment Student - Negros Occidental Electric Cooperative - Moises Padilla, Province Of Negros Occidental, Philippines
(2015-05 - 2015-07)
- Assisted in processing customer inquiries and service requests efficiently.
- Encoding of payments for Electric Bill.
- Maintained accurate records of utility accounts and billing information.
Cashier - Ruhop Enterprises - Moises Padilla, Province Of Negros Occidental, Philippines
(2011-02 - 2012-12)
- Processed customer transactions with accuracy and efficiency in a high-volume retail environment.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Operated point-of-sale systems, ensuring smooth transaction flows and maintaining system integrity.
- Handled cash management duties, including balancing registers at start and end of shifts.
