Nicole Maranan

Healthcare Associate with hands-on experience supporting U.S. healthcare operations, specializing in Durable Medical Equipment (DME), HCPCS, medical documentation, and patient/provider follow-up. Experienced in reviewing and validating chart notes, detailed written orders, and supporting documentation. Knowledgeable in U.S. healthcare insurance processes, including Medicare and Medicaid. Detail-oriented, adaptable, and eager to develop further in healthcare administration.

Healthcare Associate - KnackRCM - Lipa City, Batangas, 4217

(2026-05)

• Support U.S. healthcare operations related to Durable Medical Equipment (DME) and medical documentation.
• Apply knowledge of HCPCS codes and DME requirements when reviewing and processing documentation.
• Review and validate patient chart notes, detailed written orders, and supporting medical documentation for completeness and accuracy.
• Conduct outbound follow-ups with patients and healthcare providers/doctors to obtain missing or required documentation.
• Identify missing, incomplete, or inconsistent information and coordinate follow-up as needed.
• Apply knowledge of U.S. healthcare insurance processes, including Medicare, when reviewing documentation.
• Maintain accuracy and attention to detail when handling healthcare records and patient information.
• Follow established healthcare workflows, documentation requirements, and quality standards.
• Communicate professionally with patients and healthcare providers to facilitate completion of required documentation.

Customer Experience Agent - Alorica Philippines - Lipa City, Batangas, 4217

(2025-09 - 2025-12)

• Handled high-volume inbound customer inquiries via phone, averaging 50–70 interactions per shift.
• Resolved account and service-related concerns while adhering to company policies and procedures.
• Delivered clear and professional communication to address customer concerns and support customer satisfaction.
• Accurately documented customer interactions using internal systems for issue tracking and follow-up.
• Adapted quickly to changing processes, scripts, and system updates in a fast-paced BPO environment.

Bachelor of Science - Legal Management - De La Salle Lipa (2023 - 2025)