Niña Nares

Seeking opportunities that foster professional growth while leveraging my versatile skill set to support organizational goals and exceed team objectives. Committed to delivering high-quality results and making meaningful contributions to overall business success.

Customer Service Analyst at Accenture, Inc. (2023-01 – 2026-12)

• Managed and resolved customer inquiries via email
• Reviewed and approved customer advertisements
• Supported team operations, handling escalations and complex cases
• Assisted agents with training and process-related concerns
• Maintained and enhanced process documentation
• Mentored and coached agents to improve performance and process adherence
• Delivered reports and participated in business reviews with clients
• Collaborated with clients and internal teams to support process improvements

HR Service Delivery Analyst at Accenture, Inc. (2019-01 – 2023-12)

• Maintained HR records and Workday profiles
• Processed employee contracts and benefits documentation
• Managed data accuracy and reporting
• Conducted training sessions and onboarding programs for new hires
• Developed training materials and assessments
• Performed quality audits and monitored team performance
• Conducted calibration sessions
• Ensured adherence to quality standards
• Provided support to leadership and team members
• Conducted coaching sessions and process walkthroughs

HR Assistant Secretary at OMSAT, Inc. (2019-05 – 2019-09)

• Managed documents, schedules and office supplies
• Assisted in administrative and clerical tasks
• Handled calls and coordinated meetings

Bachelor of Science in Office Administrative – EARIST CAVITE CAMPUS (2015-01 – 2019-12)