Noel Liangco

Results-driven and solutions-oriented Full-Stack Developer and MIS / Technical Support Specialist with over 4 years of hands-on experience in enterprise systems development, middleware integration, database administration, and IT infrastructure support. Proven track record in architecting custom internal applications, integrating ERP/HRIS platforms via RESTful APIs, optimizing SQL Server databases, and delivering high-efficiency L1/L2 technical support. Adept at identifying operational bottlenecks, automating complex business workflows, and managing cross-departmental IT assets in fast-paced environments.

Technical Support Staff (L1 / L2 Support) - BASTION INC.

(2025-01)

• Provide end-to-end L1 and L2 technical support for healthcare and hospitality enterprise clients, ensuring high uptime and seamless POS/PMS operations.
• Manage and troubleshoot Property Management Systems (PMS) like Clarius for specialized hospital operations.
• Execute domain joining, system reformatting, default application deployments, and security policy enforcement across organization work tools.
• Perform hardware diagnostics, printer network maintenance, and rapid issue resolution under strict SLA timelines.

Full-Stack Developer / MIS & Technical Support - CEBU OVERSEA HARDWARE CO., INC.

(2022-01 - 2024-12)

• Middleware & API Integration: Engineered a custom middleware system integrating Acumatica ERP with HRIS Peoplecore via RESTful APIs to automate attendance tracking and enterprise data sync.
• Enterprise Module Development: Built custom internal web systems using PHP, HTML/CSS, JavaScript, and SQL Server including an IT Ticketing System, Vehicle Reservation System (VRF), Conference Room Scheduler, IT Inventory Management, and Sales Itinerary Tracker.
• Database & BI Management: Managed SQL Server (SSMS) data pipelines, executing complex imports/exports and feeding structured data into PowerBI dashboards for executive reporting.
• ERP Security & Administration: Administered Acumatica ERP user accounts, managing role-based access controls (RBAC) and security permissions.
• Field Technical Support (L1): Conducted hands-on technical field support, network troubleshooting, and hardware maintenance across BLTB Stores, CW Home Depot outlets, and regional warehouses.

IT Systems Intern - SGS PHILIPPINES INC.

(2021-01 - 2021-12)

• Developed a centralized web monitoring system using PHP and HTML to track server log files, user access records, and security compliance logs.
• Assisted senior IT personnel with L1 technical support, workstation staging, and user account provisioning.

Far Eastern University Makati (2014-01 - 2021-12)

Santa Clara Parish School (2011-01 - 2014-12)