Norie Lee Castillo

Workforce Mobilisation Administration at Newcrest/Newmont/GreatlandWorkforce Mobilisation Administration (2021-10 – 2026-09)

• Raise contractor mobilisation request via client's system.
• Liase with Vendors/Contractor Business to collect all Pre site document Requirements
• Manage and troubleshoot data in SAP as required
• Coordinate Travel Bookings travel Team
• For larger contractor request and shutdowns, run weekly meetings to facilitate communication between departments.
• Communicate changes to requirements for manning and mobilisation dates to contractors and coordinate changes with travel team
• Ensure site mobilisation pre requisites are completed including inductions
• Daily Aim to clean up the inbox of the shared Email accounts.
• Attend to all verification in regards Pre-site requirements (Medical, DAS, NPC, RPE and HPD, trade/licenses) and advise the corresponding admin if workers are site compliant prior to requesting/booking flights.
• Assist any queries from all different Client's departments.
• Process all shutdown events and in constant coordination with the Shutdown planning team, Safety team, medical team and Hygienist.
• Managing flight sheets for all shutdowns.
• Booking flights for shut down workers.
• Releasing of shutdown worker's flight itinerary via Vendors.
• Clean up of Client's workers profile system.

Compliance officer at HTG (Telstra Licensee) (2016-04 – 2021-09)

Compliance Assessing

• For all sales submitted, ensure that full details have been populated in the necessary fields and supporting documents are attached to the opportunity. These are all created and filtered via client's thier CRM – Paradise.
• Review all entered data for accuracy and compliant with client's guidelines.
• Quality check attached documents as proof of the customer's agreement to the sale.
• Checking stock availablity of the devices.
• Data entry/Posting delivery fee in their Point of sale system and posting the invoice as well in their Stripe online payment system.
• Sending a stake holder email with the soft copy of the delivery invoice produced.
• Approval of all compliant opportunity/s
• Rejection of all non compliant opportunity/s for amendments.
• In direct coordination with sales staff/managers.
• Daily basis aim to empty our queue for the sale to be completed on the same day.

Compliance officer - Contract Compliance at HTG (Telstra Licensee) (2016-04 – 2021-09)

Contract Compliance

• Making sure all contracts are compliant with client's standards.
• Implemented contract compliance for the three Client's retails stores.
• Crossed check all information input in the Consumer Mobile contracts or Business Mobile contract versus with what has been entered into the point of sale system.
• Perform data integrity between contract submitted and what was posted in the POS.
• Create quality measures via CRM for any non compliant invoices.
• In direct coordination with service executives/managers.
• Ensure to finish the covered dates of each payment reconciliation before reconciliation team starts, so there will no or minimal manual reconciliation will be made.

Compliance officer - Reconciliation at HTG (Telstra Licensee) (2016-04 – 2021-09)

Reconciliation

• Reconcile all payments posted into the point of sale system using the weekly payments downloaded from suppliers portal.
• Report creation for all of our finds for the manual reconciliation and sales that we have posted to the point of sale system.
• Perform data integrity between the payment received versus the data in POS. Making sure that payment matches with the expected amount in the POS.
• Prepare and consolidate all unreconciled payments for Claims purposes
• Format and created report using Excel
• Data entry of all payments received
• In direct coordination with Enterprice/Finance managers
• Always aim to complete each payment runs on or before deadlines

MISQA Specialist at Cyber City Teleservices / Iqor Company (2006-04 – 2016-02)

Compliance function that covers monitoring, coordinating, QA report output and scripts to make that they are done and QA'ed in a timely and accurate manner.

• QA's report output and sample files submitted to the client. Documents any found discrepancy/s through the reporting tickets.
• Tests and QA's script/s under all possible scenarios. Documents any found discrepancy/s through the reporting tickets.
• Coordinates with the 'originator' or 'maker' if found any mistakes in the accomplished task.
• Coordinates with the report analysts on any changes in the script/reports.
• Checking and monitoring of activating projects and MIS tickets pertaining to any changes in the report system and or scripting system.
• Coordinates with the report analysts on the first reporting of the newly activated project/s then updating of it's reporting ticket/s.
• Update tickets (escalated to Acceptance Pending Order), once advised by the Reports team that it had manifested order.
• Assist/further explains with co-Misqa Specialist, especially if difficulty arises or how to go about the task at hand.
• Coordinates with the programmer's supervisors to any suggestion or problem encountered in the accomplished or task at hand.
• Leads the team for urgent and difficult projects.
• Impart knowledge to Report Analyst on how to check new reporting layouts/formats.
• Assist Report Analyst/MISQA Soecialist to their questions/clarifications regarding reporting layouts/formats or script setup.
• Adjust order concerns as based on the emails/attachment sent by operation department.
• Fully test/QA a programmer developed application under all possible scenarios and documents, any found discrepancy or any question/clarification in the application.

MISQA Report Analyst at Cyber City Teleservices / Iqor Company (2004-09 – 2006-04)

• Generation of reports using an in house developed tool.
• Performs data integrity, balancing counts related reports.
• Cleaning of data before generation of reports commence.
• Release client reports per their sending requirements.
• Monitor newly approved reports to put into production.
• Dedicated Report Analyst for Washington Mutual reports.
• Coordinates with US or local operations department in case of reporting issues, requires programmers to fix a certain report for discrepancy.

System HelpDesk at Cyber City Teleservices / Iqor Company (2003-03 – 2004-09)

• Email handling/monitoring
• Answer calls
• Back up for other department group
• Proper Escalation of issue raides from different departments.
• Compliance function that covers monitoring and set up of toll free numbers with their specified marker before the declared activation date. Make sure they are correct as this will affect operation department calls.
• In coordination with the Account Executives or US operations for any issues/clarifications in regards to activation tickets and documents them.

Call Center Agent at Cyber City Teleservices / Iqor Company (2002-12 – 2003-03)

Attended training for call center agent at Cyber City Teleservices School.

• Assigned inbound calls
• Handled informercial projects and customer service.
• Data Entry of customers information and capturing modes of payment.

– Saint Louis University Baguio Philippines (1998-06 – 2002-10)