Norlan Jade Calceña

Hardworking and detail-oriented applicant with experience in customer service, sales, online communication, and cash handling. Comfortable speaking with customers, following instructions, and using basic computer tools. Known for being reliable, patient, and professional in handling tasks and customer interactions.

Self-Employed - Self-Employed - Cebu, Philippines

(2020-01 - 2025-01)

• Managed online transactions, communications, and record keeping for digital and gaming-related activities
• Maintained accurate tracking of funds, payments, and financial records
• Operated a small tobacco retail business, including customer service, inventory monitoring, and daily sales transactions
• Demonstrated multitasking, communication, and problem-solving skills while managing multiple responsibilities independently

Verification officer - Saturn Gaming N' Amusement Corporation - Mandaue City, Cebu

(2018-11 - 2019-07)

• Reviews bet amounts per column. If erasures are seen in the tally sheets, these should be initiated (signed) by the coordinator
• Checks and validates correctness of computations and remittance based on the tally sheets
• Highlights and raises discrepancies found (if any) with his/her Table Manager
• Submits verified tally sheets to Table Manager for approval to endorse to the cashier for payout.

Bachelor of Science - Computer Science - Interface Computer College Davao City