Jennalou Subaria

A motivated, reliable and goal oriented individual seeking an opportunity to begin a meaningful career in a dynamic and supportive work environment. I am eager to apply my strong work ethic, adaptability, and willingness to learn in a role where I can contribute to team success while developing new skills and growing professionally.

Customer Service Representative at Topbet Tech Corp. (2026-02 – 2026-08)

• Assists clients with account management (gaming account), in-game purchases, and technical troubleshooting(basic account troubleshooting) via chat and system messages.
• Handle inbound inquiries regarding account access, lost and forgot passwords, OTP problem and game features.
• Handle the backend and Assist with in-game purchases, delay over payments, missing balance and withdrawal inquiries.

Customer Support Representative at Vigan Banco Rural Incorporada (2024-11-04 – 2025-11-30)

• Provide good assistance to customer.
• Answering phone calls, messages, chatbots, and emails, responding to customer questions and complaints, and assist basic troubleshooting or setup processes.
• Dealing with unhappy customers and handling complaints and managing time effectively.(Inbound/Outbound Calls)
• Monitor and approved customer transactions, reporting suspicious transactions and Unusual flow of Transactions.
• Onboarding of customer and do KYC process and risk profiling to customers.

Risk Control Officer at Onsite Manpower Services Corp. (2023-11 – 2024-05)

• Risk Identification, Inspect account workflows, and financial systems to pinpoint hazards.
• Backend System Monitoring and Analyze possible incident due to multiple break of account rules, terms and conditions.
• Monitor inventory, Coin flow, cash flows, redemption and asset management processes to prevent losses.
• Assists players with account management (gaming account profile)

Admin Clerk at San Dionisio Health Center (2019-05 – 2020-01)

• Ensure accurate data entry to record physical Filing system, handle paperworks. Answering phones, handling inquiries, and complain.
• Greet and Assist every guest. Maintaining politeness and professional communication via phone, e-mail, and messages.
• Handling office tasks, such as filing of Documents and make it up to date and safe.

Hospitality Management Services – Paranaque City College (2018 – 2020)

NCII in Housekeeping – Paranaque City College (2018 – 2020)

NCII in Food & Beverages Services – Paranaque City College (2018 – 2020)

Technical Vocational Livelihood Education – Paranaque National High School Main-SHS (2016 – 2018)

Cookery, Bread & Pastry Production – Paranaque National High School Main-SHS (2016 – 2018)

Secondary School – Paranaque National High School (2012 – 2016)

Junior High School – Paranaque National High School (2012 – 2016)

Primary School – Paranaque Elementary School Unit II (2006 – 2012)