CCF Team Lead – GLC Level Coordination at CCF (Christian Fellowship Church) (2026-02 – Present)
Lead and coordinate GLC (Growth in Leadership Class) programs across different levels
- Organize and oversee GLC classes, schedules, and logistics
- Ensure materials, speakers, and venues (or online platforms) are ready
- Track progress of participants across different GLC levels
- Lead, mentor, and support facilitators, teachers, and coordinators
- Conduct regular check-ins and align the team with goals
- Address issues and ensure smooth teamwork
- Monitor attendance, participation, and spiritual growth
- Follow up with participants to ensure completion and involvement
- Help create a welcoming and growth-focused environment
- Coordinate with church leadership or ministry heads
- Ensure clear communication between participants, facilitators, and leadership
- Provide updates, reports, and feedback
- Ensure teaching and facilitation meet standards
- Gather feedback and improve program delivery
- Implement systems to make coordination more efficient
Senior Financial Account Processor – French at CGI (2024-04 – 2026-01)
Process financial transactions and manage complex accounts with focus on accuracy and compliance
- Process financial transactions (e.g., fund movements, account updates, trade processing) following established procedures
- Handle complex or high-value accounts/portfolios with attention to detail and compliance
- Reconcile accounts and verify data accuracy to ensure records are correct and up to date
- Review and index client requests (such as account changes or documentation) efficiently, often with same-day completion targets
- Ensure compliance with company policies, financial regulations, and service-level agreements
Cash Services and Liquidity Management Processor - French at HSBC ELECTRONICS DATA PHILIPPINES INC (2021-09 – 2023-02)
Process payments, transfers, and manage liquidity across multiple accounts
- Process payments and transfers (e.g., wire transfers, collections, settlements)
- Handle large volumes of payables and receivables using banking systems
- Ensure transactions are completed accurately and within deadlines
- Monitor account balances and cash positions across different accounts
- Support funding activities (ensuring accounts have enough cash for transactions)
- Help optimize cash usage through tools like liquidity dashboards
- Reconcile transactions and balances to ensure data accuracy
- Investigate discrepancies and resolve issues
- Generate or review reports related to cash positions and movements
Advisor I, Customer Service - French at Concentrix Daksh Services Philippines Corporation (2019-06 – 2021-04)
Manage customer complaints, feedback, and disputes resolution
- Manage end-to-end customer complaints, feedback and compliments
- Own the end-to-end disputes process for Quantity and Pricing
- Drive proactive communications, value-adding interactions and effective issue resolution
- Provide best-in-market customer experience through emails and ticketing
