QA Engineer - Rakso CT - Hybrid, Makati, Philippines
(2024-09)
- Lead end-to-end quality assurance for a nationwide enterprise platform comprising multiple systems with complex role-based functionality.
- Coordinate testing activities across 8 developers supporting concurrent software releases.
- Maintain 200+ active test cases supporting 2 major and 6 minor client releases each month.
- Implemented Cypress automation, reducing repetitive regression testing by 75% while enabling greater focus on exploratory and edge-case testing.
- Achieve a 70% clean release rate, with most deployments requiring zero or only minor post-release fixes.
- Investigate defects, perform root cause analysis, verify fixes, and communicate release readiness with developers, business analysts, and stakeholders.
Product Owner — AI Quality & Prompt Engineering - Arnold AI - Remote, Austria
(2025-03 - 2025-11)
Part-time, Project-Based Contract
- Managed the AI product backlog, overseeing 10+ backlog items per week and coordinating 4 production releases per month for a generative AI platform.
- Designed AI guardrails and standardized prompt templates, improving response consistency across 10 core AI scenarios and 50+ edge-case validation scenarios.
- Validated 50+ AI prompts for accuracy, consistency, business-rule compliance, and reliability across GPT4o/o1, Claude 3.5 Sonnet, and Gemini 1.5 Pro.
- Collaborated with AI engineering and cybersecurity teams to identify edge cases, validate AI behavior, and improve production readiness before deployment.
- Facilitated release planning and stakeholder alignment with 4 key stakeholders, ensuring AI features met business, quality, and safety requirements.
CRM Integration & Automation Specialist - The Pont Agency - Remote, Australia
(2024-11 - 2025-03)
Part-time, Project-Based Contract
- Validated end-to-end CRM workflows and automation built with Zoho CRM and Zapier, ensuring production readiness before deployment.
- Verified data integrity and synchronization across workflows processing approximately 1,000 customer records daily.
- Identified workflow defects and automation issues before deployment, improving integration reliability.
- Collaborated with stakeholders to ensure CRM solutions met business requirements before go-live.
