Patrick Lupig

Detail-oriented professional with experience resolving customer issues in fast-paced environments. Leverages a strong background in Information Technology, digital surveillance, customer service, and content moderation to ensure operational accuracy and platform safety.

Associate Theft Investigator at Panoptyc (2025-02 – 2026-09)

• Managed and analyzed high-volume digital CCTV footage to detect theft and identify suspicious behavior.
• Prepared detailed incident reports and maintained accurate logs of all investigative activities.
• Demonstrated high analytical precision and consistency while multitasking across multiple monitoring software interfaces.

Content Moderator at Alorica (2024-10 – 2025-01)

• Analyzed and cross-referenced high volumes of digital data against complex, strict policy guidelines with a high degree of accuracy.
• Utilized internal platform tools to effectively flag, document, and resolve prohibited materials, maintaining platform safety standards.
• Thrived in a fast-paced, high-quota digital queue environment requiring rapid decision-making and precise system logging.

Customer Service Representative at TTEC (2023-09 – 2024-04)

• Handled incoming customer inquiries via multi-channel platforms (phone and live chat), diagnosing issues in a timely and professional manner.
• Effectively navigated customer service software and CRM databases to track, document, and resolve customer complaints.
• Applied strong conflict resolution and de-escalation techniques to calm frustrated users and ensure a positive, professional support experience.

Associate Degree in Information Technology – Asian Institute of Technology and Education (2021 – 2023)