Paul patrick Toledo

A result-driven Registered Criminologist with six years of experience in the correctional system, focusing on security management, risk assessment and maintaining a safe environment. Eager to transition into a Security Officer role where I can apply my expertise to safeguard people, property and assets. With a strong commitment to reliability, attention to detail and proactive problem-solving, I am ready to contribute to a secure and efficient workplace.

Customer Relations Service Supervisor RAJV Point Person - SM RETAIL INC.

(2025-01 - 2026-01)

• Oversee security operations for approximately 60 retail stores, managing a team of roughly 90 security personnel across SM Makati Retail and it's Joint Ventures, while efficiently resolving all incidents and operational concerns.
• Supervise, mentor, and coach customer relations representatives on a daily basis.
• Manage staff schedules, coordinate daily workflows, and assign tasks to ensure optimal coverage.
• Act as the primary point of escalation for complex or highly sensitive customer complaints and inquiries.
• Investigate and resolve customer issues efficiently, ensuring a fair balance between company policies and customer satisfaction.

Corrections Officer 1 - BUREAU OF CORRECTIONS

(2018-01 - 2024-12)

• Regular head counts of individuals within a section
• Monitor individuals behavior and report activity to ensure safety and security
• Assist other Correctional Officers with management of individuals
• Conduct regular searches of individuals areas like cells, recreation rooms and showers for unauthorized items.
• Manage confrontational situations as they arise to maintain security
• Write regular report of activities

BS - Criminology - EULOGIO AMANG RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY (EARIST) (2013-01 - 2017-12)